How Many Keys/Remote Control are supposed to come standard with the car?

[Tseme]

I brought my car home from the dealership a couple of weeks ago and they only gave me a single key/remote control. I questioned the single key/remote control and was told by the salesperson that a second key/remote control would be mailed to me within a week and that it had to be ordered from the factory. I read all the fine print in my contract and it says there are "no verbal agreements". I didn't get anything in writing that they owed me a second key/remote control. Now, I can't get the dealership to even call me back. I've never bought a car before where I didn't walk off the lot with two keys.

 

Did everyone else's car come with TWO keys/remote control or only ONE?

 

Anyone know what the cost is if I have to order a second one?

 

Thanks for your help!

 

[murphy]

The car comes with two keys (fobs).  You paid for two keys.

There is another key somewhere that can be used to operate your car.

The dealership should either find it or provide a second key, at their expense, and clear the key memory in the car and then program in the two keys.

You should get Ashley, from Ford Service, who posts on this forum quite often involved in this problem.

[jeff_h]

You should get Ashley, from Ford Service, who posts on this forum quite often involved in this problem.

 

Exactly - this is probably a good one for Ashley to open a case for the regional manager to get with the dealer's management and ask what the heck they are trying to pull...

[FordService]

I brought my car home from the dealership a couple of weeks ago and they only gave me a single key/remote control. I questioned the single key/remote control and was told by the salesperson that a second key/remote control would be mailed to me within a week and that it had to be ordered from the factory. I read all the fine print in my contract and it says there are "no verbal agreements". I didn't get anything in writing that they owed me a second key/remote control. Now, I can't get the dealership to even call me back. I've never bought a car before where I didn't walk off the lot with two keys.

 

Did everyone else's car come with TWO keys/remote control or only ONE?

 

Anyone know what the cost is if I have to order a second one?

 

Thanks for your help!

 

Tseme,

 

I'm happy to take a look at this. Send me your name, phone number, VIN, mileage, and dealer info in a private message, and I'll see what I can do to help.

 

Ashley

[Tseme]

Thanks everyone for your help and suggestions! Much appreciated! Ashley from Ford has contacted me, so we are in communication.

[Tseme]

Thanks to Ashley (and the help of everyone on this Forum), I just received a phone call from the regional Customer Service Manager at Ford who is working on getting me a 2nd key/remote/fob. I am really impressed by Ford corporate contacting me so quickly!

[murphy]

I wonder if the dealer will now "find" the missing key.

[Rexracer]

Yeah would be good to see the follow up. Ford has really come up in car quality and customer service, the dealership network on the other hand seems to be living in the old days.

[Tseme]

Rexracer is absolutely right! The dealerships are "living in the old days" thinking they can try to pull a fast one over on people--and all that will result is very unhappy customers who are going to tell lots of other folks to stay away from them. I won't be sending anyone to this dealership--and instead will send them to somewhere else if they want to buy this car.

 

FYI. The same dealership sold me an Extended Warranty that is through a third party and represented it as a Ford product. They also sold me a Ford Service Plan and charged me $700 more than the price listed on the Ford website.

 

I started a new post under this topic so that other people can easily find this information and look it up on the Ford website before they go to the dealership.

 

When I spoke with the Ford Regional Customer Service representative, she gave me the link to the official Ford website at owner.ford.com and I went and looked up the price for the coverages the dealership sold to me. The dealership charged me $700 more for the exact same Ford Service Plan, and $670 more for identical coverage for the non-Ford Extended Warranty than for the Ford Extended Warranty product.

 

I read the fine print and the policies are completely cancellable within 30 days of purchase, but the dealership has been playing games with me in trying to avoid having to cancel them.

 

The dealership also sold me the single most expensive policies making it sound like my only choices were almost no coverage or total coverage for 7 years with nothing in between--which isn't the case at all. I didn't know you could obtain the price of the policies easily on-line on the Ford website, so want to let other folks know before they go buy their car so no one else gets taken. Apparently, the dealership can charge any amount they want for these policies, so good to know about the Ford website before you go to the dealership.

 

So, just by knowing my rights, I have saved myself a minimum of $1,370 even if I cancel the policies and turn right around and re-purchase the exact same plans directly through Ford Corporate.

 

Hope this benefits others!

[Kybuck]

For the extended warranty, there are a couple dealers that sell them for much less online ("Flood Ford ESP" is one that I remember).  I haven't personally used these, but a lot of others have.  They're the same Ford-backed warranty that are good at any dealership nationwide.  I'll consider purchasing one as I get closer to the warranty end date if there seem to be a lot of issues popping up in the community with higher mileage cars.

[Tseme]

Wow! Thanks so much Kybuck. I appreciate the tip! I found the Flood Ford ESP website and depending on the specific policy, their prices are significantly less--anywhere from $200 to $700 less expensive for the same policy.

[Rexracer]

Yeah I have always avoided the extended warranty SCAM because its just not worth it....until I saw you can get a nice long warranty from places like Flood Ford ESP for a reasonable price! My plan is to keep the car at least 7 years/100k miles so having that extra warranty for only $1k really makes sense. I will likely buy it today.

[Tseme]

I'm pleased to report that I received my 2nd key/remote/fob via UPS delivery on Friday. I took my car into one of the LOCAL dealerships today (not the dealership where I bought the car) and they reprogrammed both of my keys/remotes/fobs. They charged me for one-hour labor for the reprogramming, because technically it wasn't a warranty repair issue, but rather a dealership sales problem. I did some internet research to determine which dealership had the best track record in the service department, so I wanted to try them out. I made an appointment and they had me in and out in under 45 minutes, so they have earned my business now for my routine maintenance.

 

I then received a phone call this afternoon from the Ford Regional Customer Service Representative who offered me alternative compensation worth more than the $105 since I had to pay out-of-pocket for the reprogramming of the key, so Ford Corporate made everything all right in my view. Ford corporate can't fix all the problems happening at the dealerships, but they stay on top of making sure that things get resolved, so I really appreciate that they take care of customer concerns.

 

I'm really happy with Ford and the way they stand behind their products. My husband and I really love our new car.

 

Thanks for everyone's help with this and for pointing me to Ashley who got the Ford regional customer service rep involved! I am beginning to really appreciate the benefits of social media and trule appreciate everyone who takes the time to read the posts and respond to one another. This helped to get things resolved a lot more quickly and more easily.