Tseme Posted June 15, 2014 at 10:36 PM Report Share Posted June 15, 2014 at 10:36 PM So that no one else makes the same mistakes that we did, BEFORE you go to the dealership, go to the Ford official website at owner.ford.com and click on the Warranty and Service Plan button. The Ford website will walk you through the various extended warranty products and service plans that are available to purchase through Ford and give you the current pricing for the policy. If you are interested in purchasing an extended warranty or service plan, know that you do NOT have to purchase it at the same time as you purchase your car. The only advantage of purchasing it when you buy the car is being able to finance it on the same contract through Ford Motor Credit. I would recommend that you print out and know the price of the policies you are considering and take them with you to make sure that the dealership doesn't overcharge you. When I purchased my vehicle, the Ford dealership sold me an Extended Warranty and represented it as a Ford product. The policy the dealership sold me is NOT a Ford product, but rather through a third party and the fine print requires me to only take my car back to this particular dealership. A policy with the identical coverage purchased directly through Ford on their website is $670 less than the policy the dealership sold me. The Ford dealership also sold me a Ford Extended Service Plan, but the price I was charged for the coverage is $700 more than the price listed on the Ford website. The Ford dealership also sold me a GAP insurance policy for $795 for a 5-year policy. GAP insurance is coverage that will pay for the "gap" or difference between your current loan amount and the amount that your insurance company will pay in the event that your car is totalled in an accident. I was able to purchase an identical policy through my auto insurance company (Allstate) for only $26 a year ($26 x 5 = $130 total as compared to the $795). My Allstate agent also said that you typically only really need GAP insurance for the first year that you own the car, and it is much easier to just call up your agent on your annual renewal date and have the GAP coverage removed, because you really don't need it after the first year thereby paying only for the 1st year coverage. It is easy to add or remove coverage through your personal insurance agent. It is difficult to remove coverage through anyone else. In California there is a 30-day cancellation clause that allows you to cancel these policies and have the entire amount refunded to the lien holder, but the dealership will try to make it very difficult for you. I don't know about the cancellation rule in other states. All of my policies also indicated that they can be cancelled at any time and the remaining policy amount will be pro-rated. I sent a certified letter (which is legal proof of service) to the dealership and they refused to sign for the letter. I then sent a USPS Priority Mail letter with proof of delivery (which is not legal proof of service) and the dealership still failed to respond. I then had to do some research to find the name of the parent corporation for the dealership (found it on the BBB website) since they are a dba (doing business as) and then send a letter to the legal proof of service address listed to the parent corporation listed on the State of California Secretary of State website in order to get them to cancel the policies. Quote Link to comment Share on other sites More sharing options...
jetjam Posted July 10, 2014 at 06:17 AM Report Share Posted July 10, 2014 at 06:17 AM Glad you were able to get the refund!! Which dealership did this? Quote Link to comment Share on other sites More sharing options...
shaggy314 Posted July 14, 2014 at 07:29 PM Report Share Posted July 14, 2014 at 07:29 PM Also... NEVER buy the ESP from the local dealer, Flood Ford (and Anderson) will sell them to you at a cost plus basis. That will likely save you over $1000. I'm not kidding. Ford sells them to the dealers at a price, it is then up to the dealer to decide what to charge. They are good at any Ford in the US as long as it is the Ford product. I was lucky in that my purchase dealer reluctantly agreed to sell me the ESP at same price as Flood. He told me outright that any not taking his initial offer gets $500 off and that they still make $1000 on the deal. FYI: the first 3 years of your PHEV has almost no maintenance, so those are really much of a deal either. Quote Link to comment Share on other sites More sharing options...
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