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Bug Reports and Feature Requests


homa2001
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Does anyone know what is the proper way to report MFT bugs to Ford? Reporting it to dealer seems to be pointless as they are not concerned with MFT software at all (or so they say).

This probably would be also a way to request new features in MFT.

 

 

I would love, for example, to be able to rearrange the audio sources on the screen. I don't use AM or Sirius, so I don't need the on the first screen, but USB and Bluetooth audio would be great to have on the first screen instead of "paging" down.

 

My garage is in a basement and reception is spotty there, but I do have wifi coverage there. I'd be just awesome if the MFT would get on wifi for sync purposes, because otherwise, if I decide to update "Go times", most of the time it does not show up on the car until I get out of the garage.

 

Another "go times" related request would be to allow a use of "one time go time". For example, if I know I'm going to leave in 20 min, I'd love to "precondition" the cabin with AC/Heat. Instead, I add a go time right now and then have to delete it later assuming it makes it to the car in the first place (see above)

 

I also found an odd bug. Every time I leave the garage, my phone disconnects from MFT interrupting the music or call if that's in progress. At first I thought it was due to the fact that my phone loses wifi connection and somehow trips the bluetooth radio as well. I tried it with wifi completely off on the phone and the behavior is the same, so maybe it's instead related to cell signal levels change (reception is poor in the garage). I have an IOS7 iPhone 5S (though iPhone 5 was doing the same thing).

 

I'd love to report/request all that, but have no idea how.

 

-andrey

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Does anyone know what is the proper way to report MFT bugs to Ford? Reporting it to dealer seems to be pointless as they are not concerned with MFT software at all (or so they say).

This probably would be also a way to request new features in MFT.

I'd love to report/request all that, but have no idea how.

 

Kim (user FordIVTteam) monitors this forum and can pass this suggestion on -- you can also send her a PM.  She has also noted some other method of submitting suggestions through "Ford Social" but I don't recall the details on that one.

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…I'd love to report/request all that, but have no idea how.

 

-andrey

 

Thanks for bringing my attention to this post, jeff_h.

 

I can certainly get you pointed in the right direction, Andrey.

The best place to post suggestions about MyFord Touch and MyFord Mobile is at: http://social.ford.com/your-ideas/ Members from Ford’s product development team skim through these ideas for inspiration and insight from other owners.

 

You’re using the Go Times correctly. If you only plan to use the Go Time once, you’ll need to delete it afterwards. Energized mentioned another great option in the post above.

It is hard to tell what's causing the connection issue you’re experiencing. I would have guessed that it was a WiFi thing, but you beat me to it! ;) Which type of phone are you connecting? Does it ever disconnect at any other time or just when you’re leaving the garage?

 

Kim

 

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  • 3 weeks later...

The best place to post suggestions about MyFord Touch and MyFord Mobile is at: http://social.ford.com/your-ideas/ Members from Ford’s product development team skim through these ideas for inspiration and insight from other owners.

 

Kim

 

Is there a way to "filter" the ideas? Seems like they are all lumped together ("ramp under the truck bed" together with "apps")

 

P.S. My phone is iPhone 5S with iOS7

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Is there a way to "filter" the ideas? Seems like they are all lumped together ("ramp under the truck bed" together with "apps")

 

P.S. My phone is iPhone 5S with iOS7

 

You'll find some options to filter the results on the left side of the page. In the Technology category, you can filter by convenience, green, infotainment, performance, and personalization. If you're unable to find a suggestion, click the orange POST YOUR IDEA button at the top of the page and create a new idea. :)

 

I've verified that your phone is compatible: http://support.ford.com/sync-technology/device-compatibility-sync-myford-touch Give these Bluetooth connection troubleshooting tips a try: http://support.ford.com/sync-technology/troubleshooting-sync-myford-touch 

 

Kim

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  • 4 months later...

I've got one - maybe I am missing something, but it seems like my sound options setting for DSP  "SURROUND" is always getting resest back to "STEREO".  Is there any way to select surround once and it be the default?  Kind of stupid to have to change it everytime.

 

Nope.  It's a lingering bug that hasn't been fixed since its iteration.  I gave up selecting surround and just leave it at Stereo now.

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