I have a 2014 Fusion Energi with 67,000 miles, I'm getting about 3.5 kWh.
First, I am new to this forum and finally happy I found a place where Energi drivers are having the same problems as I. The post above may have well as been from me. I also have a 2014 Energi with around 64,000 miles and have seen the degradation of the same magnitude. I have not been as attentive to kWh, but get 3.5-3.9 on a full discharge (it varies slightly day to day). Charging time on HV charger in garage is now 1.5 hours (used to be closer to 2.3-2.5 hrs back when I got it) and range is 13-14 miles now (used to get 19-21 back in the early days).
I realize now my 2x a day full charging and depleting on my 23 mile one-way commute is likely the culprit as it was never made clear to me anywhere that charging habits like that would perhaps contribute to a 40% loss of capacity.
My service center and Ford corporate experience on this issue has been as follows:
In 2016, I was about 25% degraded and took to the service center (great folks and the manager really tried to understand the issue as this EV stuff is pretty new to most service centers). They did get permission to replace the computer, saying that was likely causing the reduced charging times, etc. As y'all would guess, it made no difference.
I went back in very early January this year this year, now at 40% capacity loss. They did testing and everything and the manager really seemed to sympathize and tried to see if Ford would allow a battery replacement (even helping with a rental car for me...great service at the dealership). Big fat No from Detroit! They did not care about kWh or charge times, they only seemed to focus on the "distance". The document with the service notes said Ford corporate said "the sticker says the range would be 0-19 miles and as long as the car is doing that, it is "in spec" and not worth a warranty repair (meaning the only thing left is battery replacement). The service manager said I should talk to Ford and open a ticket.
I did that, and after opening the ticket and saying I would get called back in 2 days heard nothing for a week. Called back and got "Earl" the customer service guy. Earl proceeded to provide the worst customer service experience I have ever had. He was condescending, treated me like I did not know what I was doing and kept trying to steer me away from talking about kWh or charge times, trying to make it sound like all that matters is distance. He did not seek to understand, sympathize or help and was outright rude. Then in the end said I needed to work with the dealership service center (full circle trip).
I did know there may be battery issues so I did lease the vehicle and I really should have just turned it in and walked away at the end. But as I did finally get the HOV exemption in Denver about a year before my lease was up (its tied to the VIN and non-transferable), so I bought out the lease and kept the car (saving $3000+ a year in tolls was just too much money to pass up and saves me 30-45 minutes of drive time daily).
Battery issue aside, I do really enjoy the car (short of the MyFordTouch fiasco that you are stuck with for all eternity of ownership, but that is another thread), especially the sleek looks (Bolt/Volt/Leaf drivers are jealous of the sweeter lines of the Fusion!), safety features such as adaptive cruise, lane sensing and the like (almost feels like "self driving" some days). It still gets avg. 70-80 MPG with occasional longer trips, so I will keep driving (gotta save toll money) and maybe use it as an extra "get to high school car" when kid gets to driving. I just wish Ford had the same mentality and customer understanding around delivering the customer experience with EV and dashboard tech that a company like Tesla does. People just will not/should not "upgrade their car" like a cell phone when the battery gets weak-sause or the "OS" of car's system is slow, old and stupid in 3-4 years. Instead, sadly, Ford is ensuring customers like me will buy a different brand next time after being a "Ford guy" for a long time (5 cars in with my extended family). Saving pennies for a Model S as someone earlier in the thread said...
Edited by Cr0m, 24 January 2018 - 07:48 PM.