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2016 Battery Charging Problems


jfobar
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I recently turned in my 2013 and am leasing a 2016 Ford Fusion Energi.  The 120 Volt Convenience Cord has been redesigned.  Everytime (at some point) when I charge my vehicle, I get the "Check Outlet" blinking and "Fault" which stops it from charging.  The status for this combination of messages is "The convenience cord detected a high temperature at the AC plug.  Your vehicle is not charging.  The convenience cord has exhausted its retry attempts"  The outlet is not hot, but the handle where I unplug it from car is warm.  I am charging in the same outlets I was charging at home and also at work (we having charging stations available for us to use our own cords in) and charging was never a problem with my 2013.  The cord is completely unrolled.  Today I tried plugging into a different charging unit at work that was in the shade to see if that made a difference and it didn't.  There are 25-30 cars using these units at work every day without a problem.  Anyone else having this problem?

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I think the plug overheat safety feature was added sometime during the 2014 MY production run.  It sounds like yours is either faulty, or just overly sensitive.  I would take it back to the dealer and see if it does the same thing in their outlet and have them replace it under warranty.  Another thing you could try in the mean time would be to use a very short heavy duty extension cord with a nice tight socket and see if that had any effect, just to eliminate any question about the quality of the connection at the outlet.

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  • 3 weeks later...

I recently turned in my 2013 and am leasing a 2016 Ford Fusion Energi.  The 120 Volt Convenience Cord has been redesigned.  Everytime (at some point) when I charge my vehicle, I get the "Check Outlet" blinking and "Fault" which stops it from charging.  The status for this combination of messages is "The convenience cord detected a high temperature at the AC plug.  Your vehicle is not charging.  The convenience cord has exhausted its retry attempts"  The outlet is not hot, but the handle where I unplug it from car is warm.  I am charging in the same outlets I was charging at home and also at work (we having charging stations available for us to use our own cords in) and charging was never a problem with my 2013.  The cord is completely unrolled.  Today I tried plugging into a different charging unit at work that was in the shade to see if that made a difference and it didn't.  There are 25-30 cars using these units at work every day without a problem.  Anyone else having this problem?

 

 

I've had problems with mine - My 2015 came with an older one (last letter of part number was G I think) and burned up a plug, the replacement I got (last letter J) kicks offline a lot so I'm planning on getting it replaced again. However, I don't think I've ever felt much warmth at the J1772 (car) end, it's always the 120V plug that gets warm. I think you have a defective one, I would take it back to the dealer and ask for a replacement. IME, they'll want you to leave the car with them so they can try charging with yours and also with their 240V to make sure there's nothing wrong with the car, but there never is.

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Did you take it to an electric certified dealer?  Any dealer that didn't do the training to get certified has no clue about the car.

Are you driving in EV now mode?  i.e. Not in Auto and not in EV Later modes.

What speed are you driving at?  85 mph will drain the battery in a hurry.

I can drive on local roads at a max of 45 mph for an hour before the battery hits zero and the car switches to hybrid mode.

My car is a 2013.

 

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