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MYFORDMOBILE App and Website


Pg3ibew
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Could someone please explain what is going on with the MYFORDMOBILE app and website?

These things happen, and happen frequently, with BOTH the app and website:

 

I hit the LOCK DOOR and the doors lock but it says FAILED

Same for UNLOCK, START....

 

The last few times My car is fully charged, I have not gotten the text that the car was fully charged.

The website does NOT show all of my trips. It is almost like it picks and chooses which trips to show me. 

Edited by murphy
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Murph, I see you edited my words. Lol. I thought the $% was enough. Lol.

 

Anyway, back to the app and website. I am not the most adept at the web. But who does Ford use as IT to work on these things? They seem so user UNFRIENDLY. Ford should call an internet idiot like myself. And ask our opinions. Lol

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I have not yet had my modem upgraded... but interestingly, it still works (just checked it). For now.

The problem I have is that it works now. Didnt work yesterday. Worked a week ago. Might not work tomorrow. May work in 4 days. Today, the text message that the car is charged doesnt work. Tomorrow the trip log works. Last week, the GO TIMES worked SOMEWHAT.

The bottome line is, you get something different everytime you log on.

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I have not yet had my modem upgraded... but interestingly, it still works (just checked it).  For now.

 

I had it replaced last week, everything is fine (can set/change Go Times and do remote commands) except for the estimated miles stuck at 15 no matter what charge level.

Edited by jeff_h
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I have not yet had my modem upgraded... but interestingly, it still works (just checked it).  For now.

It is very possible AT&T had some laggards that convinced them to delay the shutdown.

 

Since you are still on the old modem are you seeing any of the problems that the upgraders, like me, are seeing.

 

Originally the mileage estimate overlaid on the battery on the website stayed at the value it had when the old modem was removed.  It eventually started working.

Whole trips missing  from the website.  The really strange one was a three segment trip of 10.5 miles, 10.2 miles, and 0.3 miles.  Only the 0.3 mile segment was recorded.  With the old modem anything less than 1.5 miles was discarded.

 

For the first time ever I got a message in the app saying that my car was "sleeping" and I would have to physically access the car to wake it up.  I had been away for a week and the 12 volt battery was down to 15% which is not unexpected.

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2017 (So no modem issues) neither App nor Website works for me.

 

From what I can see from numerous forums/FB pages it's definitely a Ford issue. Not so much a year issue.

 

My car is 2 weeks old, as mentioned.....neither works, at all.

Mine is a 17 as well. I mentioned all my issues with thw app and website

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Mine is a 17 as well. I mentioned all my issues with thw app and website

 

 

2017 (So no modem issues) neither App nor Website works for me.

 

From what I can see from numerous forums/FB pages it's definitely a Ford issue. Not so much a year issue.

 

My car is 2 weeks old, as mentioned.....neither works, at all.

 

 

I had it replaced last week, everything is fine (can set/change Go Times and do remote commands) except for the estimated miles stuck at 15 no matter what charge level.

 

Pg3ibew, Boston_Piolet, and jeff_h,

 

If you're comfortable with it, pull Fuse #10 which is located under the instrument panel to the left of the steering column.  Be sure to replace the fuse in the proper spot after it's pulled.  Once the fuse is plugged back in, try setting up the Go Times or remote command, etc.  If you're still running into issues, PM your first and last name, email address, best contact number, and VIN.

 

Cara

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Pg3ibew, Boston_Piolet, and jeff_h,

 

If you're comfortable with it, pull Fuse #10 which is located under the instrument panel to the left of the steering column.  Be sure to replace the fuse in the proper spot after it's pulled.  Once the fuse is plugged back in, try setting up the Go Times or remote command, etc.  If you're still running into issues, PM your first and last name, email address, best contact number, and VIN.

 

Cara

Cara, it is not the GO TIMES per say.....It is the ENTIRE APP and Website!!!!!!

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It is very possible AT&T had some laggards that convinced them to delay the shutdown.

 

Since you are still on the old modem are you seeing any of the problems that the upgraders, like me, are seeing.

 

Originally the mileage estimate overlaid on the battery on the website stayed at the value it had when the old modem was removed.  It eventually started working.

Whole trips missing  from the website.  The really strange one was a three segment trip of 10.5 miles, 10.2 miles, and 0.3 miles.  Only the 0.3 mile segment was recorded.  With the old modem anything less than 1.5 miles was discarded.

 

For the first time ever I got a message in the app saying that my car was "sleeping" and I would have to physically access the car to wake it up.  I had been away for a week and the 12 volt battery was down to 15% which is not unexpected.

 

At the moment, everything is still working as it should.  I need to get an appointment set up with the stealership to do the modem swap at some point though.

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Pg3ibew, Boston_Piolet, and jeff_h,

 

If you're comfortable with it, pull Fuse #10 which is located under the instrument panel to the left of the steering column.  Be sure to replace the fuse in the proper spot after it's pulled.  Once the fuse is plugged back in, try setting up the Go Times or remote command, etc.  If you're still running into issues, PM your first and last name, email address, best contact number, and VIN.

 

Cara

Thanks Cara.....tried your advice. The fuse pull (which I've seen advertised by others as "the fix") did not work for me. PM sent.

Thanks again.....

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Cara, it is not the GO TIMES per say.....It is the ENTIRE APP and Website!!!!!!

 

You had stated in one of the posts that the Go Times worked somewhat, however, the fuse pull is a troubleshooting step we provide for any communication issue. 

 

Thanks Cara.....tried your advice. The fuse pull (which I've seen advertised by others as "the fix") did not work for me. PM sent.

Thanks again.....

 

Thanks for sending the info. I'll send you my response shortly. :)

 

Cara

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