rjent Posted February 11, 2017 at 09:03 PM Report Share Posted February 11, 2017 at 09:03 PM I got the recall that our on board modem needed to be replaced. We took it in and they replaced it, but it wouldn't work because of a software glitch. Brought the car back a month later (this is 300 miles round trip each time) they "updated" the software, but now My Ford Mobile never get updated anymore. Is this normal? What do I do now. BTW, it is a 2016 FFE. I would think the service is still available. We bought it in May of 2015. Any ideas? Link to comment Share on other sites More sharing options...
Timewellspent Posted February 12, 2017 at 08:25 PM Report Share Posted February 12, 2017 at 08:25 PM No it is not normal. I wonder if your dealer registered the new modem to your VIN. Link to comment Share on other sites More sharing options...
fxbx Posted March 22, 2017 at 02:18 AM Report Share Posted March 22, 2017 at 02:18 AM I had my modem recall served 2 weeks ago in my 2016 FFE, and today the dealership left a VM saying they'd received the new software it requires but first they'll be trying it on an employee's Energi. If all is well they'll be calling back everyone who they'd done the replacement with in order to schedule updating. They'd previously made it sound like Ford had been working on this incompatibility for weeks beforehand, which coincides with the outages others on this forum have reported. I'll update here as I learn more. Link to comment Share on other sites More sharing options...
Blastphemy Posted March 22, 2017 at 06:59 PM Report Share Posted March 22, 2017 at 06:59 PM See this thread for in-depth discussion of these problems. http://www.fordfusionenergiforum.com/topic/4550-value-charge-profiles-not-working/ jeff_h 1 Link to comment Share on other sites More sharing options...
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