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2017 Fusion Energi Dead Battery Issues


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10 replies to this topic

#1 OFFLINE   prott69

prott69

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  • My Fusion's Year:2017

Posted 03 April 2017 - 08:43 PM

 Hello all,

 

So I'm curious to know if anyone else has experienced what I'm going through?

 

So the care was purchased about 4 months ago and here's my story...

 

 

  • 3/18/17 - Go out to leave on a Friday night for a date with the wife and battery is dead.
    • I originally tried to put a cooler in trunk and when I hit the hidden button on the underneath by the trunk area the lights blinked once.
    • Opened door and orange light on rotary gear shift knob was on, tried push to start button and key FOB. Orange light went off around that time and car was completely dead.
    • Put car on battery charger so I could get it out of the garage since you can’t put the car in neutral to roll it out because it’s dead. You also can’t get in the trunk to where the main battery is. Figured out you could charge it from under the hood.
  • 3/20/17
    • Take car into dealership. 2:45 hours later service advisor David Hoppel states the load tested the battery and it was dead, so they replaced it. No mention of a diagnostic, and nothing shows they did one on paperwork. I noticed reading up on customers with the exact same model and year, that the following items had been replaced, or updates done. A ACM (audio control module) replace, and in one instance the whole radio system replaced. An ACM software update. TCM (transmission control module) randomly illuminating tranny control dial LED. I believe this is the blue light that surrounds the rotary shifter dial. It illuminates the same color as the background lighting. 
    • One thing I noticed that the vehicle had never done since I took ownership of it was how responsive the system was with for example the door handle actuators. When you place you hand in the door handle the car doors unlock and lights flash. This was sluggish since day one, and it was noticeably different and quicker after battery change. Only difference was I was driving the vehicle with much more regularity then. 
    • When I asked about others having issues like this I was told that the dealership will go for some time with little to no battery replacements, and then over the last 6-8 months it’s gotten to where their replacing a battery at least once a day according to him. Says only two manufacturers make batteries for Ford, and they must be getting bad batches of them.
  • 3/31/17
    • 11 days later and the car has been driven 4-6 times with no issues until tonight. Again, on a Friday. I go out, decide to get something out of the car, and then it dawns on me no lights came on when I opened the door. I try all the usuals only and get nothing this time with the exception again of the orange light on the rotary shifter knob, which again is slowly blinking, and then goes out completely. (Note: like some in the “Car Complaint” forum I have noticed that shortly after I bought the vehicle I indiscriminately get a “system off to save battery power” message on the Navigation screen as I go to turn the car off. This message only displays at random times, there is no consistency. 
  • 4/3/17
    • Car will make it’s second trip in for the same issue. Problem is I start back with Walmart in a few weeks and can’t afford to have a car that won’t start with the driving distances I will have to both training and final store in South Gate, Ca..
    • wSo I go out to check the charging of the car from the battery charger, so within about 7hrs the battery is showing 100% charged and was in trickle charge mode. I disconnected everything. I then walked to the car with key FOB in hand, touched the door handle and entered the car. At that point I decided to do my own test based off what I'd read from the forum. I figured at that point, I’ll get out and take the FOB out of range of the car, which I did, then got back in the car. All the lights and accessories were lit up. About 30seconds later everything went off except the rotary shift knob, (orange indicator light and backlight LED ring remained on along with the USB port underneath in the center dash. 3-4 minutes later they go off. 5-6 minutes later for no reason the rotary shift knob only comes back on, and you can hear relays cycling under the dash/steering wheel area. The knob stays lit for about 3-4 minutes, then goes back off. Another 5-8 minutes go by and the knob lights back up, and this time you can hear the CD player cycle like it’s trying to kick out a CD/DVD. The knob remains lit for another 4-6 minutes and goes back off. At that point I gave up, It was getting late, and got out of the car. I took someone else’s advice from one of the forums and locked and alarmed the car from the FOB when I was away from the vehicle. We’ll see what the morning holds.









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#2 OFFLINE   murphy

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Posted 04 April 2017 - 02:41 AM

The "trickle charging" after the high voltage battery finishes charging is the 12 volt battery being charged.  Don't disconnect until it is done.

 

If you drive the car multiple times per day there should not be a problem.  If you drive it once a week it is best to put a 12 volt battery charger on it while it is parked.  The car is a computer on wheels.  Most of the microprocessors run 24/7.  IMHO a wet cell lead acid battery is the wrong battery for this car.  It should be an AGM battery but they cost about twice as much as the wet cell battery.  I put an AGM battery in my 2013, in 2013, and it is still going strong.  It is not an easy change since it involves removing the battery tray and cutting the end off of it with a hacksaw to allow the AGM battery to fit.  I could not find an AGM battery that was the same physical size as the OEM battery.

 

AGM - absorbed glass mat

 

There is no liquid that could spill in an AGM battery.

 

When a wet cell lead acid battery is completely discharged material flakes off of the plates and collects at the bottom of the cell.  When the pile of debris reaches the bottom of the plates it shorts out that cell and that is the end of the battery.  An AGM battery does not have this problem.



#3 OFFLINE   ClaveMan

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Posted 12 April 2017 - 04:41 PM

There is definitely something going on with the 2017 Ford Fusion Hybrids & Energi models with failing 12V battery.

I am tracking this and would love to start a "sticky" thread (this is it I suppose).
The idea is that a sticky post will hopefully stop new threads from 2017 owners from popping up continuously (of no interest to non 2017 FFH/FFE drivers).
I count seven duplicate discussions (so far on 2017 models with dead factory batteries) across the two forums.



Here are 13 instances of 2017 Ford Fusion Hybrid & Energi owners with 12V battery issues.
 

 MEMBER         | MODEL  | TRIM     | BUILT      | THREAD ID
------------------------------------------------------------------------
 jj2me          | Energi | Titanium | 06/08/2016 | N/A
------------------------------------------------------------------------
 Bigsam411      | Energi | Platinum |            | 4507
------------------------------------------------------------------------
 Ckmicallef     | Energi | Trim?    |            | 4744
------------------------------------------------------------------------
 cremefrasier   | Energi | SE       |            | 2621
------------------------------------------------------------------------
 dano99487      | Hybrid | Trim?    |            |
------------------------------------------------------------------------
 heplguy        | Hybrid | Trim?    |            | 11451
------------------------------------------------------------------------
 JATR4 (year?)  | Energi | Trim?    |            | 4507
------------------------------------------------------------------------
 Paul Creed III | Energi | Trim?    |            | 4507
------------------------------------------------------------------------
 prott69        | Energi | Platinum | 09/??/2016 | 2719, 4751
------------------------------------------------------------------------
 rjrfusion      | Hybrid | Platinum |            | 11451
------------------------------------------------------------------------
 rmsaunders6    | Hybrid | Trim?    |            | 11451
------------------------------------------------------------------------
 stlouisgeorge  | Hybrid | Platinum | 11/22/2016 | 11451
------------------------------------------------------------------------
 scherp69       | Hybrid | Trim?    |            | 15529
------------------------------------------------------------------------
 thewava        | Hybrid | Trim?    |            | 11451
------------------------------------------------------------------------

Older newer models? (pre 2017)
head4trauma hybrid forum thread 15529 FFH 2016?

Please message me if you want to tell me to take your name (from a public post) down.
Also looking for info on build date. Where is that build date? (see this for now).

Please, please tell me your trim in a private message if your 2017 has 12V battery issues.
I have a theory these issue are specific to certain option/trim levels on 2017 models.. I will update this post as new data comes in. I will cross post to the Hybrid side.

Please do not report issues with HVB or models prior to 2017 here.
We are looking exclusively at defective 12V Ford Fusion batteries installed in Hermasillo here.

I had my battery replaced by a Ford EV Certified technician on 04/08/2017.
(!) Make sure your EV tech performs the BMS module procedure after installing a new battery.

This is a cross post with the Ford Fusion Hybrid forum I will sync up as needed.
(not seeing this issue on non Hybrid, non Energi Fusions -- yet).


Edited by ClaveMan, 19 August 2017 - 08:30 AM.

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#4 OFFLINE   meyersnole

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Posted 13 April 2017 - 12:14 PM

I think that your best bet might be to create a google sheets with the information and click on share link (view only).  Then just share the link in your post. 

 

You can also add additional editors by email to help you keep the table up to date. 

 

Another option would be to take a screen capture and post the image, but that would be more of a pain to maintain. 

 

p.s. I would love to format this information as a table. Does anyone know how to make an HTML table in forum?

The BBCode doesn't seem to support it or it is disabled. I would love to present data in table form.
 

White Platinum 2013 Titanium Fusion Hybrid Plug-In

 

296525.png


#5 OFFLINE   prott69

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Posted 29 April 2017 - 08:33 AM

There is definitely something going on with the 2017 Ford Fusion Hybrids & Energi models with failing 12V battery.

I am tracking this and would love to start a "sticky" thread (this is it I suppose).
The idea is that a sticky post will hopefully stop new threads from 2017 owners from popping up continuously (of no interest to non 2017 FFH/FFE drivers).
I count seven duplicate discussions (so far on 2017 models with dead factory batteries) across the two forums.

Here are 13 instances of 2017 Ford Fusion Hybrid & Energi owners with 12V battery issues.

 MEMBER         | MODEL  | TRIM     | BUILT      | THREAD ID
------------------------------------------------------------------------
 rmsaunders6    | Hybrid | Trim?    |            | 11451
------------------------------------------------------------------------
 rjrfusion      | Hybrid | Platinum |            | 11451
------------------------------------------------------------------------
 heplguy        | Hybrid | Trim?    |            | 11451
------------------------------------------------------------------------
 JATR4 (year?)  | Energi | Trim?    |            | 4507
------------------------------------------------------------------------
 Ckmicallef     | Energi | Trim?    |            | 4744
------------------------------------------------------------------------
 Bigsam411      | Energi | Platinum |            | 4507
------------------------------------------------------------------------
 stlouisgeorge  | Hybrid | Platinum | 11/22/2016 | 11451
------------------------------------------------------------------------
 Paul Creed III | Energi | Trim?    |            | 4507
------------------------------------------------------------------------
 thewava        | Hybrid | Trim?    |            | 11451
------------------------------------------------------------------------
 scherp69       | Hybrid | Trim?    |            | 15529
------------------------------------------------------------------------
 prott69        | Energi | Trim?    |            | 4751
------------------------------------------------------------------------
 prott69        | Energi | Trim?    |            | 2719
------------------------------------------------------------------------
 cremefrasier   | Energi | SE       |            | 2621
------------------------------------------------------------------------
Older newer models? (pre 2017)
head4trauma hybrid forum thread 15529 FFH 2016?

Please message me if you want to tell me to take your name (from a public post) down.
Also looking for info on build date. Where is that build date? (see this for now).

Please, please tell me your trim in a private message if your 2017 has 12V battery issues. I won't share.
I have a theory these issue are specific to certain option/trim levels on 2017 models.. I will update this post as new data comes in. This is a stub. I will cross post to the Hybrid side.

Please do not report issues with HVB or models prior to 2017 here.
We are looking exclusively at defective 12V Ford Fusion batteries installed in Hermasillo here.
I would love to get the Trim for each one of these. I see the SE as an outlier. Other known ones are Platinum.
Could it be one of the high tech options doing this? Hmm..

I had my battery replaced by a Ford EV Certified technician on 04/08/2017.
(!) Make sure your EV tech performs the BMS module procedure after installing a new battery.

p.s. I would love to format this information as a table. Does anyone know how to make an HTML table in forum?
The BBCode doesn't seem to support it or it is disabled. I would love to present data in table form.

This is a cross post with the Ford Fusion Hybrid forum I will sync up as needed.
(not seeing this issue on non Hybrid, non Energi Fusions -- yet).

 

 

Hey, 

My car built 9/2016. I didn't look up the where, but when I was in my dealer they looked it up and said Mexico, so I'm assuming Hermasillo. It's a Platinum level trim.



#6 OFFLINE   murphy

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Posted 29 April 2017 - 10:37 AM

The first digit of the VIN specifies where it was built.

 

1 - USA

2 - Canada

3 - Mexico

 

The 11th character specifies the assembly plant.

 

B Oakville: Oakville, Ontario
D Ohio Assembly: Avon Lake, Ohio
E Kentucky Truck: Louisville, Kentucky
F Dearborn: Dearborn, Michigan
G Chicago: Chicago, Illinois
K Kansas City: Claycomo, Missouri
L Michigan Assembly: Wayne, Michigan
M Cuautitlan: Cuautitlan, Mexico
R Hermosillo: Hermosillo, Mexico
V Blue Diamond Truck: Escobedo, Mexico
0 Detroit Empowerment Zone: Detroit, Michigan*
5 Flat Rock Assembly Plant (AAI): Flat Rock, Michigan
T Otosan Kocaeli Assembly: Kocaeli, Turkey
U Louisville Assembly Plant: Louisville, Kentucky


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#7 OFFLINE   groovyenergi

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Posted 20 October 2017 - 07:47 AM

I got Ford Fusion Energi SE 2017 built in Hermissillo Mexico,

I am in Canada, and i had my dead battery randomly after not charging my car for a few days. had to get car jumped, battery seems to be working fine since that happened. All i needed was a boost it did not need a new battery i even took it to ford after it happened and they said it was something to do with the GPS telecommunications control unit i believe its called was draining the battery. 

 

I know there are possible battery upgrades i have read about but they could void the warranty.
 



#8 OFFLINE   muzicman61

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Posted 22 October 2017 - 08:05 AM

My 2017 FFE Titanium was also built in Hermosillo Mexico. So far no issues but "winter is coming". :)


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#9 OFFLINE   Iflyasa

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Posted 29 November 2017 - 05:28 PM

I had Ford do a reprogram of the car. A fix from the Ford engineers. After 3 weeks my battery was dead again. So they replaced the battery. I think it was a combination of the 2. Too much power drained whike off (new program supposedly load shreds that), and a defected battery. Let's do how long it lasts..

#10 OFFLINE   starvoyager

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Posted 02 December 2017 - 06:32 PM

Question - if I can't driver my car for a few weeks should I leave it on the 110V charger?



#11 OFFLINE   murphy

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Posted 03 December 2017 - 04:28 AM

No.  See your other post.










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