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5 replies to this topic

#1 OFFLINE   beaacon


    New Member

  • Fusion Energi Member
  • 3 posts
  • Region:U.S. Northeast
  • LocationNY
  • Current Vehicle:Fusion Energi
  • My Fusion's Year:2013

Posted 14 July 2017 - 03:35 AM

2015 with new modem installed last November, have been unable to connect for over a week now either by PC or App on phone. Anyone else experiencing issues?

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#2 OFFLINE   murphy


    Energi Member

  • Moderators
  • PipPip
  • 1,964 posts
  • Region:U.S. Northeast
  • LocationPennsylvania
  • Current Vehicle:2013 Fusion Energi Titanium
  • My Fusion's Year:2013

Posted 14 July 2017 - 06:30 AM

2015 with new modem installed last November, have been unable to connect for over a week now either by PC or App on phone. Anyone else experiencing issues?

PC and app on phone both work fine for me.

#3 OFFLINE   kbailey990


    New Member

  • Fusion Energi Member
  • 1 posts
  • Region:Decline
  • LocationFlorida
  • Current Vehicle:FFE Platinum
  • My Fusion's Year:2017

Posted 19 July 2017 - 10:47 AM

I'm having the same problem as Beaacon...

I have a 17 Energi, and MyFordMobile stopped updating on July 14th.  I get a message that says "update failed"  

I can't remote start, lock, or unlock since July 14th either.  

Any ideas?

#4 OFFLINE   muzicman61


    New Member

  • Fusion Energi Member
  • 150 posts
  • Region:U.S. Great Lakes
  • LocationPeoria, IL
  • Current Vehicle:Fusion Titanium Energi
  • My Fusion's Year:2017

Posted 20 July 2017 - 01:20 PM

No problems here with MFM and 2017 FFTE.  however FordPass has given me a few server errors this week.


#5 OFFLINE   mikenmar


    New Member

  • Fusion Energi Member
  • 90 posts
  • Region:U.S. Pacific Coast
  • LocationSF Bay Area
  • Current Vehicle:Energi Titanium

Posted 06 November 2017 - 07:15 PM

My Ford Mobile is broken for me too.  I can't connect to the car at all.

#6 OFFLINE   bwheetley


    New Member

  • Fusion Energi Member
  • 35 posts
  • Region:U.S. Southern
  • LocationAtlanta, GA
  • Current Vehicle:Fusion Energi
  • My Fusion's Year:2014

Posted 30 November 2017 - 10:39 AM

So I've ran in to this problem a few times now after getting the 3G modem upgrade this past Jan.  In June or July it stopped connecting.  I was too busy with work to deal with it so I finally got around to messing with it over the Thanksgiving break.  I first removed my car from MyFordMobile and then re-added it.  I waited 24 hours then 48 hours and never got the confirmation screen in the car.  I didn't know how to do a test on it or see any information on the modem through the car's screens so I decided to reboot the car's computers.  I removed the cable from the 12v battery for several seconds and reconnected it.  Once I did that, the confirmation popped up on the screen.  I was all good... for a couple of days.  Then it happened again, it stopped connecting.  This time I didn't make any modifications in MyFordMobile, instead I just rebooted the car's computers again.  Once I did that, I was able to see the car's status from my mobile and app and on the website.  If it keeps happening I will take the car in and see if there's an issue with the modem or some other component.  

Edited by bwheetley, 30 November 2017 - 10:40 AM.

1974 Mercedes 240D -> 1948 Chevy Coupe -> 1981 Mercedes 300D -> 1982 Mercedes 300TD -> 1995 Mitsubishi Galant -> 2002 Ford Explorer Sport Trac -> 2012 Infiniti M Hybrid -> 2014 Ford Fusion Energi Titanium


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