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Guest Message by DevFuse

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Can't seem to confirm my car

mfm confirmation

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9 replies to this topic

#1 OFFLINE   mcyhanick

mcyhanick

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  • Current Vehicle:Fusion Energi SE Luxury
  • My Fusion's Year:2014

Posted 26 September 2017 - 05:03 AM

Hey all, I am new to these parts but not without a question. I am sure someone here knows what to do...

 

I just bought a used 2014 Ford Fusion Energi SE Luxury with 40k miles on it at my local ford dealer. I attempted to add my vehicle to my own myford mobile account and I currently have the step 3 confirmation stage showing when I click on my car in MFM.

 

Its been 2 days and I still have yet to see this elusive screen its promising me will show up. I can't confirm the car so I can enable MFM tracking.

 

Any ideas what i can do to help it out? I was reading that some people pull a fuse? Not sure which one if that's really the fix.










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#2 OFFLINE   murphy

murphy

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  • Current Vehicle:2013 Fusion Energi Titanium
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Posted 26 September 2017 - 05:46 AM

Hey all, I am new to these parts but not without a question. I am sure someone here knows what to do...

 

I just bought a used 2014 Ford Fusion Energi SE Luxury with 40k miles on it at my local ford dealer. I attempted to add my vehicle to my own myford mobile account and I currently have the step 3 confirmation stage showing when I click on my car in MFM.

 

Its been 2 days and I still have yet to see this elusive screen its promising me will show up. I can't confirm the car so I can enable MFM tracking.

 

Any ideas what i can do to help it out? I was reading that some people pull a fuse? Not sure which one if that's really the fix.

The important question is was the recall installed to replace the now useless 2G data modem with a 3G data modem?

 

Turn the car on

Press the gear icon in the center screen

Press the Help icon

Press System Information

Press down arrow

Does the CPPM ESN: entry start with the letterT

 

If it does not, the recall has not been performed.  AT&T shut down its 2G network 12/31/2016.  Communication with the car is not possible anymore with a 2G modem.

See your dealer for the recall and make sure he understands that he is not installing a replacement 2G modem.  It must be a brand new 3G modem.

There is no charge for this recall.

 

IF it does start with the letter T pulling fuse 10 for a few minutes will reset the data modem.  The fuse panel is above the left side of the driver's feet.  It is extremely difficult to get to.  A much easier approach is to disconnect the negative lead of the 12 volt battery in the trunk.  The only downside is the engine loses its learned timings and has to relearn them.


Edited by murphy, 26 September 2017 - 05:51 AM.
additional information

  • jj2me likes this

#3 OFFLINE   mcyhanick

mcyhanick

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  • My Fusion's Year:2014

Posted 26 September 2017 - 11:01 AM

sure enough my CPPM ESN is NE000GGE so thats probably a 2G unit then?



#4 OFFLINE   murphy

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Posted 26 September 2017 - 12:11 PM

sure enough my CPPM ESN is NE000GGE so thats probably a 2G unit then?

Yes, off to the dealer to make him do what he should have done before he sold the car to you.

 

Go to

 

https://owner.ford.com

 

and create an account if you don't already have one.  That website will display all of the outstanding recalls for your car.

Tell him that you want all of them done.  There is no charge for installing recalls.

 

There may be one that is just a warranty extension for the APIM.  That one only applies if your APIM module fails.


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#5 OFFLINE   muzicman61

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Posted 28 September 2017 - 02:24 PM

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#6 OFFLINE   mcyhanick

mcyhanick

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Posted 30 September 2017 - 03:50 AM

Scheduled my car for recall repairs. Turns out I had 2 recalls and those 2 warranty repairs. One for a seat belt issue, another for a door latch, the modem and the apim.

#7 OFFLINE   Stephen70

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Posted 26 February 2018 - 06:46 AM

I just bought my 2017 Fusion Energi and I cannot get the last step of the confirmation in the car as well. I look up the ESN and don’t get anything, which kind of leads me to wonder if the modem may be the culprit. I suppose that if the modem failed completely or if it wasn’t there, I would not have any ESN to reference?

#8 OFFLINE   murphy

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Posted 26 February 2018 - 07:21 AM

I just bought my 2017 Fusion Energi and I cannot get the last step of the confirmation in the car as well. I look up the ESN and don’t get anything, which kind of leads me to wonder if the modem may be the culprit. I suppose that if the modem failed completely or if it wasn’t there, I would not have any ESN to reference?

Go to the trunk. open the access panel, and disconnect the negative lead (nearest the rear of the car) of the 12 volt battery for 1 minute.  Reconnect the battery.

 

The alternative is standing on your head in the driver foot well so you can see the fuse panel and disconnecting fuse #10 for 1 minute.

 

Either way does a complete reset of the modem.

 

Then check to see if you now have an ESN.


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#9 OFFLINE   Stephen70

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Posted 26 February 2018 - 05:56 PM

I’ll have to try it, thanks.

#10 OFFLINE   Ammarmalhas

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Posted 02 March 2018 - 11:57 AM

Thank you Murphy, this worked for me.









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