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MFT Black Screen of Death


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23 replies to this topic

#21 OFFLINE   edwarj3

edwarj3

    New Member

  • Fusion Energi Member
  • 17 posts
  • Region:Decline
  • LocationMassachusetts
  • Current Vehicle:2013 Fusion Energi Titanium
  • My Fusion's Year:2013

Posted 04 June 2018 - 12:27 PM

I've also joined the Black Screen of Death club.   The dealer will be replacing the APIM under the extended warranty I purchased with the car.   Did anyone who had theirs replaced have trouble getting the work done?   

 

I'm over a month in to the process now with no end in sight.

3 days at the dealer to get the new parts ordered

3 1/2 weeks waiting for parts

5 days at the dealer (so far ) because some information is wrong on a ford server.

Just got the call that it will be up to 5 more business days for ford to correct the information on their server.

 

It seems like the dealer or Ford don't know what they're doing.  


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#22 OFFLINE   4cylinder

4cylinder

    New Member

  • Fusion Energi Member
  • 128 posts
  • Region:U.S. Great Lakes
  • LocationMetro Detroit
  • Current Vehicle:2017 Energi Titanium
  • My Fusion's Year:2017

Posted 05 June 2018 - 02:27 PM

I've also joined the Black Screen of Death club.   The dealer will be replacing the APIM under the extended warranty I purchased with the car.   Did anyone who had theirs replaced have trouble getting the work done?   

 

I'm over a month in to the process now with no end in sight.

3 days at the dealer to get the new parts ordered

3 1/2 weeks waiting for parts

5 days at the dealer (so far ) because some information is wrong on a ford server.

Just got the call that it will be up to 5 more business days for ford to correct the information on their server.

 

It seems like the dealer or Ford don't know what they're doing.  

 

Honestly, given how cheap replacement APIMs are, I'd just DIY even if it's supposed to be free under the extended warranty.

 

Or better yet, get a Sync3 APIM+screen and reprogram it :P

 

PM me if you want any further info.


Edited by 4cylinder, 05 June 2018 - 02:27 PM.


#23 OFFLINE   shaun944

shaun944

    New Member

  • Fusion Energi Member
  • 1 posts
  • Region:Decline
  • LocationLos Angeles
  • Current Vehicle:Fusion Energi
  • My Fusion's Year:2016

Posted 14 July 2018 - 04:56 PM

Just experienced the APIM death last week while my 2016 energi was actually at the dealership for an oil change, thankfully my car's 20k mi meant I'm still under basic warranty, but just thought I'd add another incident to the growing list. Will definitely look at a sync3 update if this happens again.

#24 OFFLINE   jeff_h

jeff_h

    Energi Member

  • Moderators
  • PipPip
  • 1,041 posts
  • Region:Decline
  • LocationVirginia
  • Current Vehicle:2013 Fusion Titanium Energi
  • My Fusion's Year:2013

Posted 15 July 2018 - 04:18 AM

Just experienced the APIM death last week while my 2016 energi was actually at the dealership for an oil change, thankfully my car's 20k mi meant I'm still under basic warranty, but just thought I'd add another incident to the growing list. Will definitely look at a sync3 update if this happens again.

 

I brought my wife's 2013 to the dealer in June (tomorrow will be 5 weeks, which was the time for new APIM to arrive for a PP's case) and they confirmed the diagnosis and ordered and part and gave me back the car, and currently waiting on the part.  The funny thing is that after 3 weeks of the APIM being inop it started working again and all appears to be fine.  When the part comes in I will take it back for the APIM replacement as I don't have much confidence that the current working condition will continue long-term, but it certainly makes the longer waiting period no big deal.


2013 Fusion Titanium Energi Deep Impact Blue

 

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