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Guest Message by DevFuse

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Ford's recalls unprofessional, reduce appearance and resale value

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3 replies to this topic

#1 OFFLINE   openair


    New Member

  • Fusion Energi Member
  • 486 posts
  • Region:Decline
  • LocationOntario
  • Current Vehicle:2014 fusion energi
  • My Fusion's Year:2014

Posted 15 November 2017 - 03:52 PM

I finally let a local Ev certified dealership complete the telematics recall a few months back. I had waited a long time after it became available as my old modem still worked for awhile longer here in Canada then those in the states. However even after waiting months to get this done the interior trim that was removed for the recall was not replaced at that time. They claimed to have broken the clips and had no spares. Being busy with overtime it was as about a month before I got back in to have them replace it. It came lose again about 1.5 months ago and I just picked up the vehicle after taking it in for some general maintenance and asked them to fix this again. The paperwork states that any trim removed for the recall is "tight and secure." The pics below show that it is visibly hanging with a large gap between this panel and the next. It was not like this before the recall. Anyone interested in buying the vehicle is going to be turned off by the ugliness. A recall that only partially restored functionality of MFM and reduced the appearance and resale value is exactly what I've come to expect from Ford and they don't disappoint!

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Edited by openair, 15 November 2017 - 04:02 PM.

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#2 OFFLINE   My14Energi


    New Member

  • Fusion Energi Member
  • 109 posts
  • Region:Decline
  • LocationFlorida
  • Current Vehicle:Fusion Energi
  • My Fusion's Year:Decline

Posted 16 November 2017 - 10:59 AM

I still havent had mine replaced. This just gives me more reason to not get it done along with the fact that even the new ones arent always working properly. Seems Ford jumped the gun with this particular technology without the proper support.

#3 OFFLINE   reynolds1029


    New Member

  • Fusion Energi Member
  • 1 posts
  • Region:U.S. Northeast
  • LocationKingston, NY
  • Current Vehicle:Ford Fusion Energi
  • My Fusion's Year:2013

Posted 28 November 2017 - 02:55 PM

Just got mine done. They broke a clip for the Rear Defroster wiring harness. They winded up replacing the whole rear glass and gave me a loaner in the meantime. The glass company that installed it left a couple of small scratches on the bottom corner where the glass joins the body. You can barely notice it but I will just use some touch up paint to cover it up. Before this MFM did not work for me. It seems to be Ford's techs aren't very experienced with this recall repair.  

#4 OFFLINE   expresspotato


    New Member

  • Fusion Energi Member
  • 92 posts
  • Region:Canada Atlantic Provinces
  • LocationToronto
  • Current Vehicle:2013 Ford Fusion Hybrid
  • My Fusion's Year:Decline

Posted 15 January 2018 - 07:30 PM

Yeah mine came out of the shop like that too. I just think its the way ford designs the cars the parts don't fit right after you've taken them out once or twice.

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