Jump to content

Custom Search



Welcome to Ford Fusion Energi Forum


Sign In  Log in with Facebook

Create Account
Welcome to the Ford Fusion Energi Forum. You must register to create topics or post in our community, but don't worry this is a simple free process that requires minimal information for you to signup. Be apart of the Ford Fusion Energi Forum by signing in or creating an account.
  • Start new topics and reply to others
  • Subscribe to topics and forums to get email updates
  • Get your own profile page and make new friends
  • Send personal messages to other members
  • Create a photo album, post images and more. . .
Click here to create an account now
 
Guest Message by DevFuse

Love your Fusion Energi? Register it in the official authorized Ford Energi Registry here.


Photo
- - - - -

Car not communicating - no text, no My Ford mobile


  • Please log in to reply
9 replies to this topic

#1 OFFLINE   Neil

Neil

    New Member

  • Fusion Energi Member
  • 88 posts
  • Region:U.S. Southern
  • LocationWoodbridge, VA
  • Current Vehicle:2013 Fusion Titanium
  • My Fusion's Year:2013

Posted 05 December 2017 - 08:37 AM

My 2013 Fusion Energi Titanium has not communicated with MFM since 11/15.  It also no longer sends be a text when is completes charging.  I suspect a problem with the modem and it not connecting to the AT&T network.  I had the Modem upgrade done a couple of years ago.  Does anyone know if a Hard Master Reset may help? I hate to lose all my settings but I really like being able to communicate with the car.  










Lose this advertisement by becoming a member. Click here to create a free account.


#2 OFFLINE   murphy

murphy

    Energi Member

  • Moderators
  • PipPip
  • 1,856 posts
  • Region:U.S. Northeast
  • LocationPennsylvania
  • Current Vehicle:2013 Fusion Energi Titanium
  • My Fusion's Year:2013

Posted 05 December 2017 - 10:04 AM

Disconnect the negative lead of the 12 volt battery for a couple of minutes to reset the modem.  It can also be done by pulling fuse #10 but that is way harder than pulling the battery cable.



#3 OFFLINE   jeff_h

jeff_h

    Energi Member

  • Moderators
  • PipPip
  • 1,032 posts
  • Region:Decline
  • LocationVirginia
  • Current Vehicle:2013 Fusion Titanium Energi
  • My Fusion's Year:2013

Posted 05 December 2017 - 02:47 PM

My wife's car did the same thing in September for unknown reason, it wasn't a big deal until cold weather started and without the ability to set the Go Times it was time for a trip to the dealer.  I didn't want to mess with the 12V battery cable as I think that means the system has to re-learn the ICE/system/etc, so I blew it off and figured I'd have the dealer do it if needed.

 

They did the seat belt recall, the old steering bolts recall, and also fixed the remote access and didn't charge anything for it - so I expect they probably just pulled the #10 fuse and that did the trick.  Since there was no charge (I had expected the $100 deductible for the ESP claim) I think it must have been something quick and simple.


2013 Fusion Titanium Energi Deep Impact Blue

 

204627.png
 


#4 OFFLINE   PA-Bucktail

PA-Bucktail

    New Member

  • Fusion Energi Member
  • 3 posts
  • Region:U.S. Northeast
  • LocationPennsylvania
  • Current Vehicle:2017 Fusion Energi Titanium
  • My Fusion's Year:2017

Posted 05 December 2017 - 03:10 PM

I think the My Ford Mobile System is having problems.
Mine did the same thing this morning.
Just wait a day or two.

#5 OFFLINE   Neil

Neil

    New Member

  • Fusion Energi Member
  • 88 posts
  • Region:U.S. Southern
  • LocationWoodbridge, VA
  • Current Vehicle:2013 Fusion Titanium
  • My Fusion's Year:2013

Posted 07 December 2017 - 10:56 AM

Thanks - I'll try pulling the fuse and see if that fixes it. 



#6 OFFLINE   Neil

Neil

    New Member

  • Fusion Energi Member
  • 88 posts
  • Region:U.S. Southern
  • LocationWoodbridge, VA
  • Current Vehicle:2013 Fusion Titanium
  • My Fusion's Year:2013

Posted 07 December 2017 - 01:54 PM

Which Fuse is it?  The #10 fuse reads 'PowerPoint 1 - Driver front'.  Is that the circuit the modem is on? 



#7 OFFLINE   murphy

murphy

    Energi Member

  • Moderators
  • PipPip
  • 1,856 posts
  • Region:U.S. Northeast
  • LocationPennsylvania
  • Current Vehicle:2013 Fusion Energi Titanium
  • My Fusion's Year:2013

Posted 07 December 2017 - 02:18 PM

#10 fuse in the panel that is above and to the left of the driver's feet.



#8 OFFLINE   Recce93

Recce93

    New Member

  • Fusion Energi Member
  • 26 posts
  • Region:Decline
  • LocationUSA
  • Current Vehicle:FFET
  • My Fusion's Year:2013

Posted 07 December 2017 - 08:55 PM

Since the winter started I have had it stop communicating twice in about a 10 day span.  Pulling the negative cable fixed it both times.  Been running good for about 1.5 months (winter starts early here) now.  I have thought about installing a switch for it because this has happened about half a dozen times now since I have owned the car.  



#9 OFFLINE   murphy

murphy

    Energi Member

  • Moderators
  • PipPip
  • 1,856 posts
  • Region:U.S. Northeast
  • LocationPennsylvania
  • Current Vehicle:2013 Fusion Energi Titanium
  • My Fusion's Year:2013

Posted 08 December 2017 - 02:32 AM

Since the winter started I have had it stop communicating twice in about a 10 day span.  Pulling the negative cable fixed it both times.  Been running good for about 1.5 months (winter starts early here) now.  I have thought about installing a switch for it because this has happened about half a dozen times now since I have owned the car.  

Check your 12 volt battery.  If it is the original it is due for replacement.  Low battery voltage, without actually going to zero, can cause intermittent problems with electronics.



#10 OFFLINE   Neil

Neil

    New Member

  • Fusion Energi Member
  • 88 posts
  • Region:U.S. Southern
  • LocationWoodbridge, VA
  • Current Vehicle:2013 Fusion Titanium
  • My Fusion's Year:2013

Posted 08 December 2017 - 08:05 AM

... Pulling the negative cable fixed it both times....

What other things will that reset? - I'd hate to lose my 'Alert List' for Sirius/XM.  It's taken a long time to set it up.   










0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

Privacy Policy Terms of Service ·