Jump to content

Custom Search



Welcome to Ford Fusion Energi Forum


Sign In  Log in with Facebook

Create Account
Welcome to the Ford Fusion Energi Forum. You must register to create topics or post in our community, but don't worry this is a simple free process that requires minimal information for you to signup. Be apart of the Ford Fusion Energi Forum by signing in or creating an account.
  • Start new topics and reply to others
  • Subscribe to topics and forums to get email updates
  • Get your own profile page and make new friends
  • Send personal messages to other members
  • Create a photo album, post images and more. . .
Click here to create an account now
 
Guest Message by DevFuse

Love your Fusion Energi? Register it in the official authorized Ford Energi Registry here.


Photo
- - - - -

TCU Onboard embedded modem firmware update 1.4.4


  • Please log in to reply
10 replies to this topic

#1 OFFLINE   luckyleo

luckyleo

    New Member

  • Fusion Energi Member
  • 5 posts
  • Region:U.S. Southern
  • LocationFlorida
  • Current Vehicle:2017 Ford Fusion Energi Titanium
  • My Fusion's Year:2017

Posted 11 March 2018 - 08:58 AM

I have been having problems with MFM losing communication. MFM phone support said I needed the firmware to the modem updated to 1.4.4 and only the dealer could perform this. Took about an hour. I get home and still not working. Dealer says bring it in next week. MFM phone support says it is still 1.4.3. Dealer has it for two days and tries to say my iPhone software is not up to date. MFM support says the dealer is not a recognized EV dealer and to go elsewhere. I drive 25 miles to a dealer who “has an idea” of what needs to be done. An hour later they have no clue. Anyone experiencing this? Almost at the end of my warranty and getting worried what incompetent dealers may charge for software updates that take days to figure out.








Lose this advertisement by becoming a member. Click here to create a free account.


#2 OFFLINE   Phatman

Phatman

    New Member

  • Fusion Energi Member
  • 43 posts
  • Region:U.S. Southern
  • LocationBWI
  • Current Vehicle:Fusion Energi Ti

Posted 09 April 2018 - 01:30 PM

I have the same question. Except mine is out of warranty. They said only the dealer can up grade firmware. Has anyone try to DIY?

#3 OFFLINE   mortonch

mortonch

    New Member

  • Fusion Energi Member
  • 6 posts
  • Region:Decline
  • LocationPalo Alto
  • Current Vehicle:Ford Fusion Energi
  • My Fusion's Year:2014

Posted 09 April 2018 - 02:08 PM

I am just going through the process to get my 2014 Ford Fusion Energi modem/TCU firmware updated. The MyFordMobile rep went through the issues with me and told me to schedule an appointment with a dealership to get the Modem/TCU firmware updated from 1.4.3 to 1.4.7. It should be updated under warranty because the warranty for that part was extended after the part was replaced under the recall. When I go here, https://owner.ford.c...av=footer-owner, I see this: "SYNC WITH MYFORD MYLINCOLN TOUCH WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE APIM" with a Field Service Action Number 12M02.

 

She also mentioned a Service Message Number of 47198 which should give the tech the instructions on how to perform the upgrade. I printed out the information and am putting it on a paper in the car so the tech has it handy when taking it in for service. I called the dealership just to describe the issue and he asserted that his "hybrid person' knows how to perform this action. I will report back.
 
@Phatman, I hope you got your warranty extended on that part like I did when it was upgraded to 3G under the recall.


#4 OFFLINE   The Honeybadger

The Honeybadger

    New Member

  • Fusion Energi Member
  • 2 posts
  • Region:U.S. Southern
  • LocationFL
  • Current Vehicle:Fusion Energi Platinum
  • My Fusion's Year:2017

Posted 24 April 2018 - 12:49 PM

@mortonch checking in to see if you have had any success? I recently purchased a 2017 Platinum fusion energi that was a Ford executive/engineer lease vehicle in detroit and upongetting the vehicle from my dealer here had the issue where the ESn was not displaying and the reps told me i needed the firmware update, long story short my dealership put in for tech support and have replaced a part likely the modem... I pick it up tomorrow i hope.



#5 OFFLINE   The Honeybadger

The Honeybadger

    New Member

  • Fusion Energi Member
  • 2 posts
  • Region:U.S. Southern
  • LocationFL
  • Current Vehicle:Fusion Energi Platinum
  • My Fusion's Year:2017

Posted 28 April 2018 - 01:53 PM

Just to update everyone here if they are having issues with getting their firmware updated. I just picked up my 2017 platinum energi from my dealer after they worked to get the modem updated. Everything is now working as it should. They tried to perform the software update but it still did not seem to work. They then contacted the Ford Techline for assistance and after about 4 days and possibly some stumped engineers they responded and gave the tech some diagnostics to check. After going through those they determined that the modem needed to be replaced. After they ordered that in the were able to program it properly and let me know it was finally working as it should. Picked it up from my dealer, which by the way is not an EV dealer, and was able to immediately register the vehicle and utilize all the app functions. If you still are having issues with not being able to get the firmware updated to 1.4.4 then I would suggest having them contact the Ford Techline for assistance since they are probably well versed in this issue now. Hope this helps

#6 OFFLINE   Phatman

Phatman

    New Member

  • Fusion Energi Member
  • 43 posts
  • Region:U.S. Southern
  • LocationBWI
  • Current Vehicle:Fusion Energi Ti

Posted 29 April 2018 - 01:32 PM


I am just going through the process to get my 2014 Ford Fusion Energi modem/TCU firmware updated. The MyFordMobile rep went through the issues with me and told me to schedule an appointment with a dealership to get the Modem/TCU firmware updated from 1.4.3 to 1.4.7. It should be updated under warranty because the warranty for that part was extended after the part was replaced under the recall. When I go here, https://owner.ford.c...av=footer-owner, I see this: "SYNC WITH MYFORD MYLINCOLN TOUCH WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE APIM" with a Field Service Action Number 12M02.

She also mentioned a Service Message Number of 47198 which should give the tech the instructions on how to perform the upgrade. I printed out the information and am putting it on a paper in the car so the tech has it handy when taking it in for service. I called the dealership just to describe the issue and he asserted that his "hybrid person' knows how to perform this action. I will report back.

@Phatman, I hope you got your warranty extended on that part like I did when it was upgraded to 3G under the recall.



#7 OFFLINE   Phatman

Phatman

    New Member

  • Fusion Energi Member
  • 43 posts
  • Region:U.S. Southern
  • LocationBWI
  • Current Vehicle:Fusion Energi Ti

Posted 29 April 2018 - 01:34 PM


Thanks for that information. I will try what you recommended. I will check back to let you know how it goes.


I am just going through the process to get my 2014 Ford Fusion Energi modem/TCU firmware updated. The MyFordMobile rep went through the issues with me and told me to schedule an appointment with a dealership to get the Modem/TCU firmware updated from 1.4.3 to 1.4.7. It should be updated under warranty because the warranty for that part was extended after the part was replaced under the recall. When I go here, https://owner.ford.c...av=footer-owner, I see this: "SYNC WITH MYFORD MYLINCOLN TOUCH WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE APIM" with a Field Service Action Number 12M02.

She also mentioned a Service Message Number of 47198 which should give the tech the instructions on how to perform the upgrade. I printed out the information and am putting it on a paper in the car so the tech has it handy when taking it in for service. I called the dealership just to describe the issue and he asserted that his "hybrid person' knows how to perform this action. I will report back.

@Phatman, I hope you got your warranty extended on that part like I did when it was upgraded to 3G under the recall.



#8 OFFLINE   Phatman

Phatman

    New Member

  • Fusion Energi Member
  • 43 posts
  • Region:U.S. Southern
  • LocationBWI
  • Current Vehicle:Fusion Energi Ti

Posted 29 April 2018 - 01:41 PM


I tried the link you posted but was not able to get the information you listed. Can you send the info or link again? Thanks.


I am just going through the process to get my 2014 Ford Fusion Energi modem/TCU firmware updated. The MyFordMobile rep went through the issues with me and told me to schedule an appointment with a dealership to get the Modem/TCU firmware updated from 1.4.3 to 1.4.7. It should be updated under warranty because the warranty for that part was extended after the part was replaced under the recall. When I go here, https://owner.ford.c...av=footer-owner, I see this: "SYNC WITH MYFORD MYLINCOLN TOUCH WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE APIM" with a Field Service Action Number 12M02.

She also mentioned a Service Message Number of 47198 which should give the tech the instructions on how to perform the upgrade. I printed out the information and am putting it on a paper in the car so the tech has it handy when taking it in for service. I called the dealership just to describe the issue and he asserted that his "hybrid person' knows how to perform this action. I will report back.

@Phatman, I hope you got your warranty extended on that part like I did when it was upgraded to 3G under the recall.



#9 OFFLINE   cegarbage

cegarbage

    New Member

  • Fusion Energi Member
  • 60 posts
  • Region:U.S. Pacific Coast
  • LocationUnited States
  • Current Vehicle:2015 Fusion Energi
  • My Fusion's Year:2015

Posted Yesterday, 06:19 PM

I had the modem swapped out about 2 years ago. I had it swapped out right when the update came out, cant remember how long ago it was. Now i have 50k miles on the car, and my ford mobile told me i needed 1.4.6. Dealer wanted to charge me $129 to fix it and i declined.  What additional warranty coverage came with the 3g modem?



#10 OFFLINE   Phatman

Phatman

    New Member

  • Fusion Energi Member
  • 43 posts
  • Region:U.S. Southern
  • LocationBWI
  • Current Vehicle:Fusion Energi Ti

Posted Yesterday, 07:30 PM

I had the modem swapped out about 2 years ago. I had it swapped out right when the update came out, cant remember how long ago it was. Now i have 50k miles on the car, and my ford mobile told me i needed 1.4.6. Dealer wanted to charge me $129 to fix it and i declined.  What additional warranty coverage came with the 3g modem?


A quick update. I decided to try to reset the fuse to see if it works. It turned out to work for me. I hope that last. I do some where on this forum that it worked for only a few months and it would go dead again. The instructions to reset the fuse is in this forum somewhere. If you search fuse you should find it. Thanks again for your help.

#11 OFFLINE   cegarbage

cegarbage

    New Member

  • Fusion Energi Member
  • 60 posts
  • Region:U.S. Pacific Coast
  • LocationUnited States
  • Current Vehicle:2015 Fusion Energi
  • My Fusion's Year:2015

Posted Yesterday, 07:39 PM

I got mine working by pulling the fuse, too. However, I still want to get the firmware upgrade and curious to know what people paid, or if done under warranty.










0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

Privacy Policy Terms of Service ·