I have been having problems with MFM losing communication. MFM phone support said I needed the firmware to the modem updated to 1.4.4 and only the dealer could perform this. Took about an hour. I get home and still not working. Dealer says bring it in next week. MFM phone support says it is still 1.4.3. Dealer has it for two days and tries to say my iPhone software is not up to date. MFM support says the dealer is not a recognized EV dealer and to go elsewhere. I drive 25 miles to a dealer who “has an idea” of what needs to be done. An hour later they have no clue. Anyone experiencing this? Almost at the end of my warranty and getting worried what incompetent dealers may charge for software updates that take days to figure out.
I was taking the car in for the steering wheel bolt replacement recall and the works oil change and decided to try yet another dealer for the embedded modem update. Big mistake.
I told them I am using their dealership since it is an EV certified dealership. They said there is no such thing. I guess this was my clue to leave immediately.
This is another incompetent service area that does not know what they are doing. I dropped the car off Thursday morning and may get it back on Monday.
I was told that it was frozen and they are trying to get it back. They also told me, "We told you not to do this update".
How difficult is it to perform a firmware update and why do they keep telling me it can take 5 hours and if it stops they have to start from scratch.
So I finally got the firmware updated to 1.4.6 and also got the steering wheel bolt recall completed.
As I went to drive away, the airbag fell into my lap. I really hate dealing with dealerships, just send me the parts and I will do it myself (I know Ford would not let that happen).
Edited by luckyleo, 25 June 2018 - 12:55 PM.