New 2018 Fusion Energi. Went to setup my Value Charge times, put in zip, picked DTE (SE Michigan), and no plans listed. That's funny, the Ford video uses DTE and there are plans listed. Tried other zips including Ford World HQ, nothing.
Setup my own value times. What a PITA, pulling boxes, not being able to use one box for a long period of time, etc.
Setup Go Times.
Setup my phone and tablet also.
Within hours, Value Charge was turned off. Turned it back on. Turned off again...
Been working with MyFordMobile support for a little over a week. Initial support in Philippines was a 40 minute waste if time, couldn't answer a single question. Tier 2 support called and I gave her the list of issues. They discussed me in their Weds meeting. Suggested turning off Go Times schedule. Nope, that didn't do it, Value Charge still turned itself off. Then I deleted the Go Times. Still Value Charge turned off by itself.
This week after their meeting they say that they think multiple devices - phone, tablet, and PC are conflicting. We're supposed to be able to use multiple devices. Engineer should have answer (but maybe not solution) by end of week they say. They looked up my zip and tried to say I had more than one choice for electric companies (wrong, and why would that matter if DTE was in the drop box?).
Three temp options for Go Times (65, 72, 85)? Why?
Go Times can be exact, but Value Charge is boxes without any times displayed, can't tell if it's 11AM or 11:30AM. Why?
Can't make a box go from midnight to a specific time, only 12:30AM. So what does it do from 12 - 12:30AM?
Website logs out very quickly, no box pops up asking if I still want to stay logged on. They said "it's for security reasons". Well, my mutual fund company lets me pick a time period to stay logged on, and asks at the end of that. Lots more security reasons there.
Given how long this has been in existence, I am very unimpressed. They need to up their game.
Is the Value Charge issue experienced by anyone else?