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Myford Mobile question


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8 replies to this topic

#1 OFFLINE   Kiros

Kiros

    New Member

  • Fusion Energi Member
  • 12 posts
  • My Region:Decline
  • LocationUnited States
  • Current Vehicle:Ford Fusion Titanium Energi

Posted 10 April 2013 - 11:36 AM

I have a 2013 Fusion Energi Titanium that I just purchased two days ago. I downloaded the PHEV version of the Myford Mobile app for my android phone and iPad. I registered for an account and am able to log in and see the vehicle battery status. Of the four tab icons at the bottom of the app only two are enabled - the left most which shows the charging status and the right most which allows you to access your account etc. The middle two are disabled. I believe that the remote start etc. are in the other two disabled tabs. Any idea why I can't access those features? Thanks.

 

Kiros










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#2 OFFLINE   FusionEnergi

FusionEnergi

    New Member

  • Fusion Energi Member
  • 238 posts
  • My Region:Middle East
  • LocationNewport News, VA
  • Current Vehicle:2013 Fusion Energi Titanium w/ over 12,100 EV miles & 220 ICE miles and a Lifetime average of 999MPG & 143MPGe, 2007 Toyota Camry Hybrid

Posted 10 April 2013 - 11:40 AM

Give it a day, my PHEV app also did that! You may also need to turn on the car and once again allow the permission for your phone/ app to have control. I had to do this step again too.

Check myfordmobile.com and see if your phone or device is showing as an authorized user. If you only see your vehicle then your car is waiting on you to allow for full permission through the vehicles display


Edited by FusionEnergi, 10 April 2013 - 11:46 AM.

<p>2013 Tuxedo Black Titanium w/Nav / Date ordered: Nov 2012 VIN Received: Feb 22 / Window Sticker Available: March 13 / Scheduled Build Week: March 18 / Actual Build Date: March 19, 2013 / Released from Factory for Shipping: March 20ish / Dealer Lot: April 1st / Took Delivery: April 2nd 2013 / Fuel Economy: 143MPGe or 999.9MPG

#3 OFFLINE   47Minutes

47Minutes

    New Member

  • Fusion Energi Member
  • 124 posts
  • My Region:U.S. Southern Plains Region
  • LocationDallas
  • Current Vehicle:2014 Fusion Energi Ti

Posted 10 April 2013 - 11:48 AM

I've been dealing with this for the two weeks I've had my Energi.  My issues are with the phev.myfordmobile.com website.  I called yesterday to open a ticket because I cannot see the My Driving or My Community tabs.  I think all the vehicle info is there like location, Go Times, remote start and lock/unlock.  But I really want the statistics from the My Driving section.  I just responded to an enterprise architect that is looking into the matter for me, so hopefully it will be resolved soon.  And I did complete the 1st permission test followed by the 2nd one 24 hours later.

 

I don't have enough posts here yet to put in an attachment or I'd show you what I'm talking about on the website.


2014 Ford Fusion Energi Titanium

Ruby Red Tinted Clearcoat

Driver Assist Package | Moonroof

Active Park Assist | Heated/Cooled Seats

Adaptive Cruise Control | Navigation

Rear Inflatable Seat Belts

 

Random Acts of Fusion 47 Minute Last Chance Challenge Winner

2013 Ford Fusion Energi Titanium (dealer stock)

Ruby Red Tinted Clearcoat (RR)

Titanium Driver Assist Package (90A) | Active Park Assist (18C)

Voice-Activated NAV (60N) | Moon roof with Universal GDO (13B)

^^Total Loss Accident on 7/9/14^^

 

 


#4 OFFLINE   apm

apm

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  • LocationMiami, FL
  • Current Vehicle:2013 Ford Fusion Energi

Posted 10 April 2013 - 12:24 PM

Hi 47minutes,

 

I have been using the myfordmobile website and iPhone app for a few days. I do not see any tab for MyDriving on either of the places. On the website I see the tabs for Remote Control, Vehicle Info, Vehicle Location and Charge Setting (Go Times are here) and of course the current charge status of the battery.

 

I was thinking earlier today that it would be nice to get a report that showed how much electricity and gasoline was used on a daily basis.

 

Please let us know if you actually get the MyDriving tab so that I can open a ticket as well.

 

Regards,
APM


Model: Sterling Grey 2013 Fusion Energi Titanium Plug-In (P0S, 800A, 13B, 18C, 53B, 55M, 90A, 60N, 96B)
Date Ordered: 2/4/13
Promised Delivery time: 8-16 weeks
VIN Available: 3/1/13

VIN #: 3FA6P0SU9DR282477

Window Sticker Available: TBD
Scheduled Build Week: 3/25/13

Scheduled Build Date: 3/27/13 (missed)

Actual Build Date: 4/1/13
Released from Factory for Shipping: TBD

Rail car ID available: TBD
Estimated Delivery Date: TBD
Actual Delivery Date: Bought one from stock on 4/5/13
State: FL


#5 OFFLINE   47Minutes

47Minutes

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  • Fusion Energi Member
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  • LocationDallas
  • Current Vehicle:2014 Fusion Energi Ti

Posted 10 April 2013 - 12:37 PM

I heard back on my ticket.  Unfortunately, the answer is that those tabs are not yet released for the PHEV version of the site/app but only for the EV.  I pointed out that at owner.ford.com and on their youtube channel they have a video describing these features specifically titled and featuring the Fusion Energi.  The video does, however, state these are demonstration screens and not all features may be available.

 

It sounds like they will eventually make this available for Energi owners.  But for now we are to rely on our trip counters and lifetime vehicle information and do our own math.  : |


  • apm likes this

2014 Ford Fusion Energi Titanium

Ruby Red Tinted Clearcoat

Driver Assist Package | Moonroof

Active Park Assist | Heated/Cooled Seats

Adaptive Cruise Control | Navigation

Rear Inflatable Seat Belts

 

Random Acts of Fusion 47 Minute Last Chance Challenge Winner

2013 Ford Fusion Energi Titanium (dealer stock)

Ruby Red Tinted Clearcoat (RR)

Titanium Driver Assist Package (90A) | Active Park Assist (18C)

Voice-Activated NAV (60N) | Moon roof with Universal GDO (13B)

^^Total Loss Accident on 7/9/14^^

 

 


#6 OFFLINE   apm

apm

    New Member

  • Fusion Energi Member
  • 150 posts
  • My Region:U.S. Southern Atlantic Region
  • LocationMiami, FL
  • Current Vehicle:2013 Ford Fusion Energi

Posted 10 April 2013 - 12:52 PM

I heard back on my ticket.  Unfortunately, the answer is that those tabs are not yet released for the PHEV version of the site/app but only for the EV.  I pointed out that at owner.ford.com and on their youtube channel they have a video describing these features specifically titled and featuring the Fusion Energi.  The video does, however, state these are demonstration screens and not all features may be available.

 

It sounds like they will eventually make this available for Energi owners.  But for now we are to rely on our trip counters and lifetime vehicle information and do our own math.  : |

I found another item that is in the user manual but not actually in the vehicle... The manual states that MyFord Touch AppLink is avialable, so I went to the car to use and I didn't work. I called Ford and they told me it wasn't available on the Energi... confusing and frustrating to say the least!

 

Regards,
APM


Model: Sterling Grey 2013 Fusion Energi Titanium Plug-In (P0S, 800A, 13B, 18C, 53B, 55M, 90A, 60N, 96B)
Date Ordered: 2/4/13
Promised Delivery time: 8-16 weeks
VIN Available: 3/1/13

VIN #: 3FA6P0SU9DR282477

Window Sticker Available: TBD
Scheduled Build Week: 3/25/13

Scheduled Build Date: 3/27/13 (missed)

Actual Build Date: 4/1/13
Released from Factory for Shipping: TBD

Rail car ID available: TBD
Estimated Delivery Date: TBD
Actual Delivery Date: Bought one from stock on 4/5/13
State: FL


#7 OFFLINE   FusionEnergi

FusionEnergi

    New Member

  • Fusion Energi Member
  • 238 posts
  • My Region:Middle East
  • LocationNewport News, VA
  • Current Vehicle:2013 Fusion Energi Titanium w/ over 12,100 EV miles & 220 ICE miles and a Lifetime average of 999MPG & 143MPGe, 2007 Toyota Camry Hybrid

Posted 10 April 2013 - 01:22 PM

I have a 2013 Fusion Energi Titanium that I just purchased two days ago. I downloaded the PHEV version of the Myford Mobile app for my android phone and iPad. I registered for an account and am able to log in and see the vehicle battery status. Of the four tab icons at the bottom of the app only two are enabled - the left most which shows the charging status and the right most which allows you to access your account etc. The middle two are disabled. I believe that the remote start etc. are in the other two disabled tabs. Any idea why I can't access those features? Thanks.

 

Kiros

The tabs should work in your PHEV my ford mobile app. The first tab shows vehicles current charge status, The second tab (with the little plug) is the station finder, the third tab is your remote control (start car/lock & unlock door), the forth tab is the My car setting / account.


<p>2013 Tuxedo Black Titanium w/Nav / Date ordered: Nov 2012 VIN Received: Feb 22 / Window Sticker Available: March 13 / Scheduled Build Week: March 18 / Actual Build Date: March 19, 2013 / Released from Factory for Shipping: March 20ish / Dealer Lot: April 1st / Took Delivery: April 2nd 2013 / Fuel Economy: 143MPGe or 999.9MPG

#8 OFFLINE   Kiros

Kiros

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  • Current Vehicle:Ford Fusion Titanium Energi

Posted 10 April 2013 - 04:07 PM

Thanks everyone, I got the final message tonight in my car now the other tabs work.


  • jeff_h likes this

#9 OFFLINE   Energized

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Posted 10 April 2013 - 05:01 PM

As you found out, for security reasons the owner needs to go through the acceptance process two times while in the car. These two events must be separated by 24 hours. Until you get through the second acceptance you won't get full access.

Edited by Energized, 10 April 2013 - 05:02 PM.





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