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New modem fail


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14 replies to this topic

#1 OFFLINE   ronmarish

ronmarish

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  • Fusion Energi Member
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  • Region:U.S. Great Lakes
  • LocationWisconsin
  • Current Vehicle:Ford Fusion Energi
  • My Fusion's Year:2014

Posted 16 February 2017 - 06:55 AM

New modem still not working. Isn't this under warranty? The dealership is completely clueless, though they are eev certified... Yes, if I pull the breakers it will work for 3-5 days, then quit again.

Edited by ronmarish, 16 February 2017 - 06:57 AM.









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#2 OFFLINE   bdginmo

bdginmo

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  • LocationSt. Louis, MO
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  • My Fusion's Year:2015

Posted 16 February 2017 - 11:24 AM

There are others reporting the same thing. Fortunately I haven't had that problem yet. The location based value charging profiles aren't working for anybody right now either. I am affected by that. Not much else to do except hang tight for now as far as I know.


  • Timewellspent likes this
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#3 OFFLINE   SteveEnergi

SteveEnergi

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  • Region:U.S. Northeast
  • LocationConnecticut
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  • My Fusion's Year:2013

Posted 06 March 2017 - 04:23 AM

I had the new modem installed according to FSA 15N04, and I cannot start/unlock, etc... the vehicle using the MyFord Mobile App.  I get a message that states "Contact your authorized dealer (FSA 15N04)".



#4 OFFLINE   dstolp

dstolp

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  • Region:U.S. Pacific Coast
  • LocationCentral Washington
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Posted 07 March 2017 - 12:59 PM

Mine worked for a few days after the new modem was installed.  Now the MyFord mobile services and the GO Times don't function.  I Haven't checked the charging profiles so that may not be working as well.  The Dealership is still trying to get an answer from the factory.  Hopefully someone on here will report the solution soon.



#5 OFFLINE   SteveEnergi

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Posted 08 March 2017 - 03:54 AM

I don't think my modem works at all, although when it was first installed it seemed to be able to "remote start" the vehicle.   That was prior to the 2G decommissioning.  Yesterday, I removed the vehicle from MFM and pulled the #10 fuse.  When I added the car back into MFM, the car never received the "initial message", so it leads me to believe the modem is inop.

 

Steve



#6 OFFLINE   Recce93

Recce93

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Posted 11 March 2017 - 11:40 AM

It has now been three days since I have been able to connect to my car through the app. I cannot update go times anymore on the MFD either. Gonna try disconnecting the cable to reboot the system, it is Microsoft software in there after all.

#7 OFFLINE   Recce93

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Posted 11 March 2017 - 01:08 PM

Ok, I disconnected the battery to have the system reset or reboot, don't know what it is called, but that seems to have fixed the connectivity issue and go times. I don't think this is something we should have to do regularly to keep the cars systems working but we will see how long this 'fix' works. It only took a couple minutes so if you are having an issue, might be worth a quick try. You will need a 10mm wrench to loosen the batt cable.

#8 OFFLINE   troylikesbikes

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Posted 15 April 2017 - 07:37 PM

My new modem went in towards the end of December. Mobile app stopped working, as did the ability to change the charge now/value profiles within the car itself. Also, couldn't set any GO times either. Dropped car off for dealership to look at it Thursday, they conclusion was it needs a new modem again, won't get the car back to Monday maybe. I am curious as to whether or not the modem really doesn't work, or they put an old one in because they didn't pay attention to the letter I took in saying what was supposed to be happening back in December.

 

On a unrelated note, had the tranny fluid changed as well, it is just a simple flush and fill (the tech thought it was a CV and would cost a LOT of money) and it was a relatively cheap maintenance item.

 

At 58K, runs like a top, nothing wrong yet other than this modem thing, still getting full range on a charge, the car is a keeper.



#9 OFFLINE   SteveEnergi

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Posted 27 April 2017 - 03:42 AM

Update:  So they installed the incorrect modem in my car TWICE!  In December and then again in March.  When Ford service finally "listened" to me, they ordered the correct modem.  They put the old version (NE...) of the modem in my car twice which is really pathetic.  As mentioned by other posters the ESM should begin with a "T".  MFM is now working perfectly in my 2013. 


  • shaggy314 likes this

#10 OFFLINE   shaggy314

shaggy314

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  • Current Vehicle:2013 Energi, 65k miles 98.5 MPGe
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Posted 04 May 2017 - 07:28 AM

I've not had location based Value charging since they replaced my modem in December 2016. I get the dog turned head look when I try to describe this to service people...

 

Just today I lost all value charging. I've been manually switching for 6 months. Sigh.


178796.png

 

Fusion Energi [P0S, J4, 800A, 53B, 60N, 13B]
Ordered: 10-Jan-2013   Built: 24-May-2013   Delivered: 7-JUN-2013 (149 days); 14 miles @ full charge


#11 OFFLINE   mortonch

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Posted 28 June 2017 - 07:41 AM

This is the third time I have lost connectivity with the new 3G modem after having it replaced in January. I believe I have discovered the culprit. When I travel to places with no AT&T coverage, it stops working and I need to pull the fuse to reset it. Pulling that fuse is such a pain. I guess I could pull the battery cable instead but I don't want to reset the other systems and cause some problem there.

 

Has anyone else noticed that it stops when going into a bad AT&T coverage area?



#12 OFFLINE   jdbob

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Posted 28 June 2017 - 09:15 AM

I had one of the original 2G modems in my C-Max that had a similar problem. We have 3G AT&T here but no 2G. When I traveled someplace with 2G and then came back to no 2G it would get stuck on and drain the 12V battery until it got to 8V or so and then shutdown.

 

Apparently the 3G has similar issues, Ford being unable to learn from past mistakes....



#13 OFFLINE   spike9193

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Posted 15 October 2017 - 06:42 AM

I had the same problem, modem not working since April after they changed it out.  During my last service the tech just rebooted the system by disconnecting the battery and now it works.



#14 OFFLINE   Fusion

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  • My Fusion's Year:2016

Posted 14 February 2019 - 08:43 AM

WOW. Removing the #10 fuse under the dashboard for five minutes worked. My 2016 Fusion Energi is now online.



#15 OFFLINE   4cylinder

4cylinder

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  • My Fusion's Year:2017

Posted 25 February 2019 - 09:44 AM

This is the third time I have lost connectivity with the new 3G modem after having it replaced in January. I believe I have discovered the culprit. When I travel to places with no AT&T coverage, it stops working and I need to pull the fuse to reset it. Pulling that fuse is such a pain. I guess I could pull the battery cable instead but I don't want to reset the other systems and cause some problem there.

 

Has anyone else noticed that it stops when going into a bad AT&T coverage area?

 

I live right next to the Canadian border and drive across every few months so there's literally zero AT&T coverage there. However, the car has zero issues switching to Canadian providers (the big ones use the same 3G frequencies as AT&T), and has zero issues switching back to AT&T when I cross back into the US. I have a 2017 though, and I have yet to drive into an area that actually has zero 3G coverage (rather than simply a change of provider).


Edited by 4cylinder, 25 February 2019 - 09:44 AM.









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