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My Ford Mobile Not Working


Best Answer murphy , 01 October 2018 - 02:03 AM

Try resetting the data modem.

 

The hard way:  Remove and reinstall fuse #10 from the fuse panel above the driver's feet.  Requires standing on your head in the driver's foot well so you can see the fuse panel.

 

The easy way: Disconnect the negative lead from the 12 volt battery in the trunk for 1 minute.  The engine control will have to relearn the operating parameters like it did when the car was first started.

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7 replies to this topic

#1 OFFLINE   JHolter

JHolter

    New Member

  • Fusion Energi Member
  • 11 posts
  • Region:Decline
  • LocationVANCOUVER, WA
  • Current Vehicle:FUSION ENERGI SE SEDAN
  • My Fusion's Year:2016

Posted 30 September 2018 - 07:19 PM

Hi

I have a 2016 Ford Fusion Energi and my car hasn't been able to sync with My Ford Mobile since 09/18/2018. I have not been able to get help from Ford. Is anyone else having problems.

Thanks for your help.








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#2 OFFLINE   murphy

murphy

    Energi Member

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  • Region:U.S. Northeast
  • LocationPennsylvania
  • Current Vehicle:2013 Fusion Energi Titanium
  • My Fusion's Year:2013

Posted 01 October 2018 - 02:03 AM   Best Answer

Try resetting the data modem.

 

The hard way:  Remove and reinstall fuse #10 from the fuse panel above the driver's feet.  Requires standing on your head in the driver's foot well so you can see the fuse panel.

 

The easy way: Disconnect the negative lead from the 12 volt battery in the trunk for 1 minute.  The engine control will have to relearn the operating parameters like it did when the car was first started.



#3 OFFLINE   JHolter

JHolter

    New Member

  • Fusion Energi Member
  • 11 posts
  • Region:Decline
  • LocationVANCOUVER, WA
  • Current Vehicle:FUSION ENERGI SE SEDAN
  • My Fusion's Year:2016

Posted 13 November 2018 - 08:37 PM

Hi I disconnected my negative battery cable for 30 minutes restarted my car and it worked. I do have a case number from MyfordMobile and my local dealer couldn't figure it out.

Thanks so very much for the quick response.

#4 OFFLINE   Melissa P

Melissa P

    New Member

  • Fusion Energi Member
  • 1 posts
  • Region:U.S. Southern Plains
  • LocationUsa
  • Current Vehicle:Fusion Energi
  • My Fusion's Year:2016

Posted 15 November 2018 - 09:15 PM

When I called the My Ford Mobile help I was told the firmware needed updated. Dealership is clueless & I paid for a software update still not working then My Ford Mobile had me remove my vehicle from app now it won't link again. Beyond frustrated.

#5 OFFLINE   RickEnergi

RickEnergi

    New Member

  • Fusion Energi Member
  • 60 posts
  • Region:Decline
  • LocationAnn Arbor
  • Current Vehicle:2018 Fusion Energi, 2013 F-150
  • My Fusion's Year:2018

Posted 16 November 2018 - 04:16 AM

I wrote a letter to the CEO, Jim Hackett, voicing my exasperation with Ford's lack of support for the Energi line.  My first call to support yielded a poor-English-speaking Philippine agent who could not answer a single question and took 40 minutes to create a case for me.  Within 24 hours I was contacted by staff from Dearborn, but quickly learned several things:

 

1) They seem to have no dedicated staff for Energi.  They have weekly Wednesday meetings where they discuss customer issues and then respond to the customer, then another week goes by before they respond again.

 

2) They are way behind in app development, site deveiopment, and usability.  Took them weeks to figure out ways to fix my Value Charge not working properly, and even then it only started working by accident - they still aren't sure what's wrong. No answer for why my utility company's plans aren't on their website, even said "we've determined they don't have any plans".  I referred them to the C-Max video on their website where the same utility company's plans are displayed on the video...  

 

3) Much of their problem solving is total guesswork.  "You can't use Go Times with Value Charge, that's why it's charging during peak times."  - Wrong, it will only charge at peak time if it can't be done by the Go Time, mine is done 6+ hours prior.  That's just one example.

 

I basically told Mr. Hackett that if they plan on blowing out Energi's (they do), they need substantial people investment.


Edited by RickEnergi, 16 November 2018 - 04:18 AM.

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#6 OFFLINE   murphy

murphy

    Energi Member

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  • My Fusion's Year:2013

Posted 16 November 2018 - 05:30 AM

The Energi is a Fusion.  It has already been stated that the Fusion line is dead.  I doubt there will be any improvements to the Fusion.

 

The Energi should have had its battery size doubled by now.  See the 2018 Honda Clarity PHEV.  It's rated at 47 miles.  My friend has one and gets over 50 miles.



#7 OFFLINE   Vrock4

Vrock4

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  • Fusion Energi Member
  • 3 posts
  • Region:U.S. Northeast
  • LocationWest Virginia
  • Current Vehicle:Ford Fusion Energi
  • My Fusion's Year:2015

Posted 20 January 2019 - 02:25 PM

So I recently purchased a used 2015 ford fusion energi titanium and I'm a bit confused. From looking at my window sticker it doesn't appear that I have the wifi hotspot built into the car. It seems from talking with my dad who has a 2017 ford escape titanium that even without the wifi hotspot there is some form of cell modem for the myfordmobile or in his case myfordpass to communicate with. I can't get the confirmation message to pop up on my fusions screen, I tried the suggestion from Murphy above to put and replace fuse #10 (could it be in a worse place?) And still no luck. From the settings > internet menu I have tried connecting the fusion to my home internet, bluetooth tethering, and mobile wifi hotspot from my cell phone and it won't connect. I'm about to call ford for some assistance but before I do I figured I'd reach out here and see if I am missing something. Any advice would be appreciated!

#8 OFFLINE   murphy

murphy

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  • My Fusion's Year:2013

Posted 20 January 2019 - 02:49 PM

The car originally had a 2G modem on the AT&T network.  AT&T shut the 2G network down at the end of 2016.  You need to get Ford to remove the 2G modem and install a 3G modem if the previous owner didn't bother to do it.  It was free when my 2013 was done.  I don't know if the replacement program had a time limit.  IMHO the dealer should have done that before they sold the car to you.










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