I've got a 2016 Fusion Energi (owned less than a year) and haven't been able to get the "my go time" and other things to work. I've tried hooking up to the car via MFM, but cannot get the message to display in the car giving the option to control it. I've set up the account on a computer and tried multiple times to connect.
I've been lurking on here reading posts about resetting the modem, so instead of pulling the #10 fuse, I tried a reset and a "hard reset" (disconnecting the 12v battery and the HV battery for a while). In both cases, it appears to be resetting, but I don't think it's completing the reset because for one thing, my radio presets remain and I'd imagine a hard reset would at least wipe that kind of data. Am I wrong?
I've checked the CPPM ESN and it DOES begin with a T, so I do think my modem was updated/replaced at some point. I don't know where the modem is located (it's not under the rear deck that I can see), so I can't confirm that it's plugged in. Is there another way to confirm the modem is functioning?
Any other ways of resetting things?
One potential clue, in the clock set portion, the option to automatically set the clock is grayed out, I can't select it.