Jump to content

Custom Search



Welcome to Ford Fusion Energi Forum


Sign In  Log in with Facebook

Create Account
Welcome to the Ford Fusion Energi Forum. You must register to create topics or post in our community, but don't worry this is a simple free process that requires minimal information for you to signup. Be apart of the Ford Fusion Energi Forum by signing in or creating an account.
  • Start new topics and reply to others
  • Subscribe to topics and forums to get email updates
  • Get your own profile page and make new friends
  • Send personal messages to other members
  • Create a photo album, post images and more. . .
Click here to create an account now
 
Guest Message by DevFuse

Love your Fusion Energi? Register it in the official authorized Ford Energi Registry here.


Photo
- - - - -

When is a hard reset NOT a hard reset?


  • Please log in to reply
6 replies to this topic

#1 OFFLINE   elskeptico

elskeptico

    New Member

  • Fusion Energi Member
  • 4 posts
  • Region:U.S. Pacific Coast
  • LocationCastro Valley
  • Current Vehicle:2016 Fusion Energi
  • My Fusion's Year:2016

Posted 05 November 2018 - 09:28 AM

I've got a 2016 Fusion Energi (owned less than a year) and haven't been able to get the "my go time" and other things to work. I've tried hooking up to the car via MFM, but cannot get the message to display in the car giving the option to control it. I've set up the account on a computer and tried multiple times to connect. 

 

I've been lurking on here reading posts about resetting the modem, so instead of pulling the #10 fuse, I tried a reset and a "hard reset" (disconnecting the 12v battery and the HV battery for a while). In both cases, it appears to be resetting, but I don't think it's completing the reset because for one thing, my radio presets remain and I'd imagine a hard reset would at least wipe that kind of data. Am I wrong? 

 

I've checked the CPPM ESN and it DOES begin with a T, so I do think my modem was updated/replaced at some point. I don't know where the modem is located (it's not under the rear deck that I can see), so I can't confirm that it's plugged in. Is there another way to confirm the modem is functioning?

 

Any other ways of resetting things?

 

One potential clue, in the clock set portion, the option to automatically set the clock is grayed out, I can't select it. 










Lose this advertisement by becoming a member. Click here to create a free account.


#2 OFFLINE   murphy

murphy

    Energi Member

  • Moderators
  • PipPip
  • 2,031 posts
  • Region:U.S. Northeast
  • LocationPennsylvania
  • Current Vehicle:2013 Fusion Energi Titanium
  • My Fusion's Year:2013

Posted 05 November 2018 - 12:37 PM

The clock is set from the GPS receiver.

 

The modem is underneath the material that covers the area behind the rear seat back and above the metal panel.  You can't see it from the trunk.  It's apparently a big job to remove the trim pieces, without breaking them, to get access to it.  Check fuse #10 to see if it is open.  If it is flip it over and put it back in.  It's a dual fuse and the other side (#11) is not used.


  • elskeptico likes this

#3 OFFLINE   elskeptico

elskeptico

    New Member

  • Fusion Energi Member
  • 4 posts
  • Region:U.S. Pacific Coast
  • LocationCastro Valley
  • Current Vehicle:2016 Fusion Energi
  • My Fusion's Year:2016

Posted 05 November 2018 - 02:16 PM

Thanks Murphy.  The only trim pieces I see on that rear deck are the child seat attach point things and speaker grills. One of the grilles is empty inside, maybe that's the secret passage way, but I think it has something to do with the subwoofers or some other audio magic.

 

I didn't think to check the fuse, I'll do that tonight. 

 

I've got no SD card in my nav slot, so that's probably why the clock won't set itself automatically. 



#4 OFFLINE   elskeptico

elskeptico

    New Member

  • Fusion Energi Member
  • 4 posts
  • Region:U.S. Pacific Coast
  • LocationCastro Valley
  • Current Vehicle:2016 Fusion Energi
  • My Fusion's Year:2016

Posted 06 November 2018 - 09:14 AM

Fuse is good. Guessing the modem is probably just not working. Are there any ways to test basic functionality? From what I gather, if it was simply not plugged in as has been reported, it wouldn't display the CPPM ESN number. 

 

I'm probably out of luck and need to visit the dealer.



#5 OFFLINE   murphy

murphy

    Energi Member

  • Moderators
  • PipPip
  • 2,031 posts
  • Region:U.S. Northeast
  • LocationPennsylvania
  • Current Vehicle:2013 Fusion Energi Titanium
  • My Fusion's Year:2013

Posted 06 November 2018 - 09:31 AM

Is the car in a location where there is a good AT&T cell phone signal?

 

Does the car appear in your

 

https://owner.ford.com

 

account?  Does it also appear in your

 

https://www.myfordmobile.com

 

account?



#6 OFFLINE   elskeptico

elskeptico

    New Member

  • Fusion Energi Member
  • 4 posts
  • Region:U.S. Pacific Coast
  • LocationCastro Valley
  • Current Vehicle:2016 Fusion Energi
  • My Fusion's Year:2016

Posted 06 November 2018 - 10:46 AM

Yup, it shows up in both accounts. On MFM, it shows as "unconfirmed," of course. 

 

Certainly where I park at night there should be good signal. Weekdays I park in a garage and signal is probably weak. Spent this past weekend driving all over the place, many hours of driving (not sure if the modem is active while driving). 

 

My car has less than 15,000 miles on it. Possible I have warranty coverage that could be transferred? I hadn't even thought of that. 



#7 OFFLINE   4cylinder

4cylinder

    New Member

  • Fusion Energi Member
  • 141 posts
  • Region:U.S. Great Lakes
  • LocationMetro Detroit
  • Current Vehicle:2017 Energi Titanium
  • My Fusion's Year:2017

Posted 08 November 2018 - 09:57 AM

Yup, it shows up in both accounts. On MFM, it shows as "unconfirmed," of course. 

 

Certainly where I park at night there should be good signal. Weekdays I park in a garage and signal is probably weak. Spent this past weekend driving all over the place, many hours of driving (not sure if the modem is active while driving). 

 

My car has less than 15,000 miles on it. Possible I have warranty coverage that could be transferred? I hadn't even thought of that. 

 

If the car was originally sold to the first owner less than 36 months ago, you will have some bumper to bumper warranty left. Carfax is probably the best way (albeit not free) to confirm that. The build date can be obtained for free by inputting your VIN into ETIS but the warranty doesn't start until the car actually leaves a dealer lot for the first time, so it's not a reliable indicator - however if the build date is less than 36 months ago you're guaranteed to have some warranty left.

 

Also all Fusions have a GPS antenna whether or not they have navigation (this is how the hybrid/Energi models can handle EV+ even if they lack nav), so your missing nav SD can be ruled out.


Edited by 4cylinder, 08 November 2018 - 09:59 AM.









0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

Privacy Policy Terms of Service ·