ronmarish

New modem still not working. Isn't this under warranty? The dealership is completely clueless, though they are eev certified... Yes, if I pull the breakers it will work for 3-5 days, then quit again.

My myfordmobile app doesn't work. After many, many calls to ford tech support, the issue was not resolved, despite the hours invested in deleting accounts, master resets, fuse pulls, and more phone calls. Finnally I took it to two separate dealers, explained the problem, and left it for the day. Both times, they said they could find nothing wrong with the vehicle, yet the app would not connect. I would not receive the first confirmation message, but this was not something either dealer had ever dealt with, so they had no idea. They said they would contact ford and get back to me, which needless to say, never happened. When I heard about the 3G upgrade, I figured I would just wait on that upgrade, and hopefully it would solve my problems. I took my vehicle in to the nicer of the two ford dealers in my area, and they said bring it back next week, we will order that part for you. When they called to let me know the part was in, I brought the car back, left it for the day, and then they called that evening and told me they ordered the wrong modem. I picked up my car, and waited again until they "special" ordered the right part. Back to the dealer, part was installed, and I picked up my vehicle later that day. The service adviser told me the old modem was not even plugged in, and that all my problems should be resolved. I got home, logged in to myfordmobile, added my vehicle, and was very excited when I received the first confirmation message! However my excitement was short lived. After updating one time, neither the app nor the web would connect to my car, and would just state that the connection timed out. I called tech support again, and they advised me to delete my vehicle, and account, and try again from scratch. I did this, but my neither web nor app will allow me to delete my vehicle, and without deleting my vehicle I cannot delete my account, although I hardly believe that is where the problem is. After reading other similar stories in this forum, I checked to see what my CPPM ESN was, and it is indicated as "UNKNOWN". I am guessing that isnt good. In addition to the myfordmobile app not working, I believe my brand new battery may be going bad again, because I am again receiving the "System Off to Save Battery" message on the main display. My vehicle is a 2014 Energi Titanium, and is supposedly covered under warranty. If I had not already had 240 service ran out to my garage and installed a really nice GE charging station, my vehicle would be on the showroom of the nearest Ford dealer, with a trail of broken glass behind it from the showroom window it had just been driven through.