Same here - once Ford replaced the Modem nothing worked right. The modem "broke the chain" of value charging 100%. And they did NOT test this thing out - no way, no how. So how much did your electric bill go up before you caught it?? For me: I can't get a "home" profile established - the car charges there, so where the heck is the profile???? It worked great before! The new modem started saying "home" was "default" thus charged all the time.My "work" profile is established - so thankfully at least ONE thing is right.Master resets, fuse pulling, website leavings, erasing intranets is a waste of time. None of those things did squat.Ford dealers don't deal with websites and software questions with competence. They can fix an oil leak, but have to call silicon valley for anything IT related.So, Since I only now have a "default" and "work" profile I must set the default to "value charge" and work to "charge now" It works as of Today, March 22nd 2017 but for how long? I can't spend hours troubleshooting something that should be a NO BRAINER FORD! The modem should be called a "DOWNGRADE" and FORD should cut a check for 3 hours minimum of lost wages, and the increased electrical bill I saw from PG&E due to your new modem dumping my home profile for "Charge now" all the time. Again - it worked fine before. Ford broke it. It took the PG&E bill to realize something happened here...hmmm why did my average monthly cost go up by $75? Oh, because I waaayyy exceeded my allotted peak kilowatts unknowingly. So I paid $75 for the crap modem replacement (Indirectly) via electrical cost overruns. Ford can contact me directly if they need the backup data on the increased cost, and failure of the "value charge" function. Seems an epic fail, class action thing. At least for those who pay high electric rates during the daytime hours. I'd say folks better monitor their home electrical costs for the foreseeable future.
