FordIVTteam

Check your PMs. I replied to your message. :) Cara

Timewellspent, For some reason I'm just now being notified of your PM, so my apologies! However, I did respond to your message. :) Cara

rgoerk, murphy pointed you in the right direction to check for the modem recall. If the recall doesn't affect you, PM your first and last name, email, best contact number, and VIN so I can submit a case for you. Cara

Blastphemy, I understand your frustrations, but Henry had reached out with his personal info in a PM. I looked at the vehicle software and he has an update available, which I recommended he install. If you're still having issues with your vehicle, feel free to PM your VIN and I'll be happy to take a look at the vehicle info. Cara

Henry, Check you PMs for my reply. :) Cara

I replied to your PM. Unfortunately, the V3.8 update isn't available for self installation and is dealer install only. Cara

PM the VIN and I'll see if you have V3.8 available. This was pulled from the accounts due to installation issues, but is still available for dealer installation. Cara

mikenmar and Timewellspent, Have you verified that the SYNC software is up to date? If so, perform a fuse pull if you're comfortable with it. You'll pull Fuse #10 which is located under the instrument panel on the left side of the steering column. Be sure to replace the fuse in its correction location. Once the fuse has been pulled and replaced, try setting up the Value Charge Profile again. If the issue hasn't been resolved, please PM your first and last name, email, best contact number, and VIN to submit a case. Cara

You had stated in one of the posts that the Go Times worked somewhat, however, the fuse pull is a troubleshooting step we provide for any communication issue. Thanks for sending the info. I'll send you my response shortly. :) Cara

Pg3ibew, Boston_Piolet, and jeff_h, If you're comfortable with it, pull Fuse #10 which is located under the instrument panel to the left of the steering column. Be sure to replace the fuse in the proper spot after it's pulled. Once the fuse is plugged back in, try setting up the Go Times or remote command, etc. If you're still running into issues, PM your first and last name, email address, best contact number, and VIN. Cara

shaggy314, Check your PM's. I replied to your message. :) Cara

Timewellspent, If the fuse pull didn't resolve the problem, please feel free to PM the VIN. I can submit a case and have this issue researched for you. Cara

Check your PMs for my reply. :) Cara

tripper and meyersnole, If the mileage is still incorrect, please PM the VIN for further troubleshooting. Cara

Hey wilson502, Congrats on your new vehicle! The software updates are vehicle specific but they are released when available. If you ever want to see if an update is available, check out this link: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Cara