FordServiceCA

Hi openair, Have you brought it back to the dealer to get it looked at? Mathieu

I've reviewed this thread as well as another thread of yours discussing the orange wrench you're seeing. I'd like to get this escalated to your regional customer service manager, who will be able to explore additional avenues of assistance in conjunction with your servicing dealership. Please send a private message my way with your full name, VIN, servicing dealer, updated odometer reading, and your best daytime contact number. I'll get the ball rolling. Brittany Ford Service CA

Hi openair, Let me see what can be done for your IA issues; send me a private message with your VIN, odometer reading, full name, phone number, and servicing dealer. Thanks, Mathieu

Hey openair, To clarify, diagnosis fees will not apply when a repair is found to be covered under warranty. If after diagnosing, it is found that the repair is not covered, you may be responsible for the diagnosis fee. Your CSM would be best to speak with about this for your specific situation. Are you still working with them on this? Nick

Hey everyone, If you've had an unsatisfactory experience, please don't hesitate to reach out to either myself (if you're locate in Canada), or my co-workers at FordService (if located in the United States). We'll be happy to take a closer look into your situation and see how we can help. Hey openair, Diagnosis fees are standard across the majority of our dealers, and will not apply when the repair is covered under warranty. All dealerships have an assigned CSM contact, but generally only involve them when needed. If you would like to have the CSM close your case and you work solely with your dealership, please let me know, and I'll gladly email your CSM to let them know. Nick

Have you consulted this with your dealer, expresspotato? I suggest talking to them. They're in the best position to check this out and let you know what's going on. Mariel

Fingers crossed for you, expresspotato! Feel free to reach out and let me know how it feels once you've got your ride back. Mariel

Glad to hear that the part is in, expresspotato! I suggest talking to the dealer about the car being driven with minimal transmission fluid. As Ford-Certified Technicians they're the experts. Let me know how it goes. Mariel

This holiday weekend, let us remember the reason and its meaning. We will be out of the office tomorrow, Good Friday. Have a happy Easter! Nikki Ford Service CA

Hey sorinmtl, Has your dealer been able to look at this? Send over the current odometer reading and your preferred dealer; I'll look into this further. Nikki Ford Service CA

Thanks for the update, openair. :) Seemingly, everything is functioning as intended. Feel free to reach out if this situation changes, or if something else comes up; I'll be more than happy to help. Nikki Ford Service CA

Thanks for the update, openair. Do you have booking arrangements with the other dealer? Send that over: I'll request a follow-up from your CSM to see what solutions are available. Nikki Ford Service CA

Hey there, openair. I responded to your multiple concerns on one thread: http://www.fordfusionenergiforum.com/topic/2956-climate-control-from-home-screen/?do=findComment&comment=18969 Please let me know if you've spoken to your CSM about these concerns; I'll see how to move forward. Nikki Ford Service CA

Hi openair, I responded to your post, addressing this concern and others, here: http://www.fordfusionenergiforum.com/topic/2956-climate-control-from-home-screen/?do=findComment&comment=18969 Look it over; we'll see how to proceed. Nikki Ford Service CA

Hey openair, Just read over this concerns, and your others about the door handle's opening feature: http://www.fordfusionenergiforum.com/topic/2948-intelligent-access-drivers-door-behavior/?do=findComment&comment=18932 and about the grinding noise: http://www.fordfusionenergiforum.com/topic/2950-grinding-noise-last-5-10-feet/#entry18938 Have you told your CSM about these? Please let me know if you have informed them, and if you are working with your dealer towards resolving these; with this information, I'll determine how to proceed. Nikki Ford Service CA

Hi Jake, Have you consulted your dealer about this concern? Send over your current odometer reading; I'll look further into it. Nikki Ford Service CA

Hey openair, Let me help! Has your dealer been able to diagnose these concerns? Send me a private message with your full name, phone number, current odometer reading, VIN, and dealer info; I'll check available resources. Nikki Ford Service CA

Thanks for the information, Frank. Kwasi and I work with customers in Canada. I'll get my US colleague Meagan to continue assisting; She'll be in contact soon. :) Nikki Ford Service CA

Thank you for reaching out, eviltuna. Have you taken the vehicle to your dealer? What's the current status? Please share more details; I'll check the available resources. Kwasi

Hey all; I wanted to let everyone know that Kwasi and I will be out of the office on Monday, September 1st, and will return bright and early on Tuesday the 2nd! I hope everyone who celebrates has a wonderful holiday weekend! :) Brittany