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Guest Message by DevFuse

Love your Fusion Energi? Register it in the official authorized Ford Energi Registry here.

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Touch screen all white

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2 replies to this topic

#1 OFFLINE   marshel308


    New Member

  • Fusion Energi Member
  • 5 posts
  • Region:Decline
  • LocationTennessee
  • Current Vehicle:2014 Ford Fusion Energi SE
  • My Fusion's Year:2014

Posted 17 October 2018 - 08:09 PM

The big, central touch screen has gone all white on my 2014 Fusion Energi. it's an SE luxury so it has the big screen. It will display the back up camera properly when in reverse but then goes all white again. The climate control buttons still work and I can do all the steering wheel button functions off the smaller screen. The center volume control still works for raising and lowering volume but it will not shut it off, the center tuning knob does nothing when tuned to a radio station, I'm limited to presets through the steering wheel buttons. When I turn the car off, the radio still stays on with the white screen; when I open the door it shuts off like it should and then briefly displays the Ford logo screen before going black, then it briefly flashes white for a tenth of a second or so and then goes black like it should. Not sure if I should try doing a power disconnect to reboot the system or how I should proceed next. It's actually kind of dangerous driving at night with a bright white screen distracting you.

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#2 OFFLINE   murphy


    Energi Member

  • Moderators
  • PipPip
  • 2,105 posts
  • Region:U.S. Northeast
  • LocationPennsylvania
  • Current Vehicle:2013 Fusion Energi Titanium
  • My Fusion's Year:2013

Posted 18 October 2018 - 01:40 AM

Disconnect the 12 volt battery for 5 minutes to guarantee that all of the computers and microprocessors lose all power.  If that doesn't fix it you will need the services of a Ford dealer to troubleshoot the screen.

#3 OFFLINE   4cylinder


    New Member

  • Fusion Energi Member
  • 171 posts
  • Region:U.S. Great Lakes
  • LocationMetro Detroit
  • Current Vehicle:2017 Energi Titanium
  • My Fusion's Year:2017

Posted 24 October 2018 - 07:22 AM

The MyFordTouch system was and still is garbage. Even if you have this covered by warranty, I'd honestly just do this if you intend to keep the car for a while: http://www.2gfusions...ad.php?tid=3881

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