Intelligent access not detecting the key fob this close to the driver's door handle is non actionable by ford. It is intended or at least intended to work with the fob further away. Reproducing this similar issue to my intermittent issue in this way doesn't have ford any more interested in fixing my intelligent access headaches. Basically my earlier guess that the hotline would respond "use the other hand" was correct. lol
While this is what I was told over the phone by a local dealer Rep it is not what they were told by the Ford hotline. It seems the girl who told me this made it up but she was not there today for me to ask.
They called me last week after our last conversation was that I would wait to bring it in again when the intelligent access issue became more reproducible. They offered me a rental so they could keep the vehicle over night and look into this and my phone issue further. I asked her on the phone, twice, if they had a like model and a known good phone to complete the hotlines diagnostics.
I dropped my vehicle off, confirmed they would be ready and able to fulfill why I was there after returning from the rental place (as they closed at 6). I returned from the rental place and the dealer had no phone and no like model. They talked like they were just going to throw an apim at it and I should leave it there.
I then got to read the response from the hotline while they again went to confirm they didn't have a like model with either MFT or IA. The response from the hotline regarding the phone was as expected from a previous dealer. Try my phone and a known good phone with both my car and a like model.
The response regarding the IA issue said nothing of it being intended as the girl had previously told me. It infact stated that they should compare with a like model. The Edge the rental company gave me unlocks and locks all the doors with the key fob in the same position that my fusion does not. The dealer Rep who was there didn't know if an edge was acceptable for comparison. They are supposedly getting a like model tomorrow and offered to send it and a tech out to me.
It is very concerning that, after calling me 30 minutes prior to confirm I was still coming, not only was this dealer not ready to service my vehicle but that they were also unable to correctly interpret the response from the hotline or just made up nonsense instead.
Also while I can understand the necessity of needing comparative diagnostic for issues involving third party hardware, such as my phone, to require comparative diagnostics for an issue involving only ford hardware is beyond ridiculous. Especially if a one year newer edge with the same IA option doesn't qualify as a like model. What happens in 3 to 5 years when there are no like model at any dealership to compare with? How does the Ford hotline not even know how things are supposed to work?
Edited by openair, 17 September 2015 - 03:57 PM.