Kilowattsky

After speaking to three attorneys about this issue, we've decided to just wait for the lawsuit that will likely be filed against Ford. As one of the world’s most ethical companies, Ford's strong ethics and corporate citizenship are the foundation of their business philosophy, which demonstrates to their customers what Ford stands for as a company. 🙄

I received mine in about 3 weeks.

I emailed fordoec@ford.com with my VIN number, name, address, and phone number, with a short statement about how this recall impacted myself. I believe Ford is offering this compensation to all owners of record that are affected by this recall.

I just received a $250 compensation offer per vehicle from Ford customer service division for the inconvenience and extra fuel costs. Thanks ?

The executive customer service representative said they had only received one other complaint. I told her that I represent close to 15,000 owners with the same concerns and that their legal department needs to address them. The recall wording in the FordPass app says: "When parts are available, owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the high voltage battery replaced and becm software reflashed to lower the maximum state of charge." The recall does not indicate that the electric range will be reduced to levels BELOW the advertised EPA-estimated 26-mile EV range. For Ford to honor the advertised electric range of the 2019 and 2020 Energi means that the replacement battery will be LARGER than a 9 kWh lithium-ion battery if the BECM will be reflashed to LOWER the maximum state of charge?

For what it's worth, I did write to Ford's executive department on 9/11 at fordoec@ford.com with my contact information to express the financial concern this protracted fix will impose on owners. These are some of the losses should I follow Ford's planned remedy. 1.) Ohio charges owners of plug-in hybrids $200 per year at registration. I will pay $400 for two plug-in hybrids that don't plug-in. 2.) The cost of installing a level 2 charging station I can't use. 3.) The cost of enrolling in charging network apps that I can't use. 4.) The cost of fuel and extra maintenance of operating an ICE. 5.) Lowered resale value due to this fix being in limbo. Ford executive department contacted me by phone last night at 6:42 pm we spoke for 8 minutes.

I OWN TWO ENERGI VEHICLES INVOLVED IN THIS RECALL AND WILL NOT HAVE THE "FIX" PERFORMED ON THEM IF THE ELECTRIC RANGE IS REDUCED OR THE CAR IS TURNED INTO A NON CHARGEABLE HYBRID. I WOULD RATHER CONTACT AN ATTORNEY. OHIO PLUG-IN HYBRIDS PAY AN ADDITIONAL $200 EVERY YEAR AT REGISTRATION. WHO IS GOING TO REIMBURSE MY$400 FOR DRIVING TWO PLUG-IN HYBRIDS THAT DON'T PLUG-IN? Remedy WHEN PARTS ARE AVAILABLE, OWNERS WILL BE NOTIFIED BY MAIL AND INSTRUCTED TO TAKE THEIR VEHICLE TO A FORD OR LINCOLN DEALER TO HAVE THE HIGH VOLTAGE BATTERY REPLACED AND BECM SOFTWARE REFLASHED TO LOWER THE MAXIMUM STATE OF CHARGE. THERE WILL BE NO CHARGE FOR THIS SERVICE. AS AN INTERIM REMEDY, WHEN PARTS ARE AVAILABLE, OWNERS WILL BE NOTIFIED BY MAIL AND INSTRUCTED TO TAKE THEIR VEHICLE TO A FORD OR LINCOLN DEALER TO HAVE A BECM FUSE BLOCK INSTALLED AND HAVE THE BECM SOFTWARE REFLASHED TO DISABLE CHARGING. THERE WILL BE NO CHARGE FOR THIS SERVICE. https://www.nhtsa.gov/recalls?gclid=Cj0KCQjw9fqnBhDSARIsAHlcQYQezvK1V_NDn7T3DZf_qkhOVq1m62piDOfhk8TdVU21ML25ut2ifsgaAh1HEALw_wcB&gclsrc=aw.ds AUTO DEFECT ATTORNEYS https://www.classlawgroup.com/consumer-protection/auto/defects

If this is a design fault in the larger 9kWh HVB battery cells, then the fix may be more elaborate than expected.

Because of the recall and potential for fire, the missing features in the app may have been directed by Ford's legal department and may return after the recall repair according to a customer service phone call. But that wasn't in writing and talk is cheap! Hopefully, Ford's "adventurous spirit" includes customer satisfaction and they will reinstate the lost app features once the recall is performed. The American values of freedom, outdoors, and adventure include a well designed and working app to retain customer base.

I made out pretty good with LG's class action. https://www.lgfridgesettlement.com/ They paid for repair, perishable reimbursement, and inconvenience for not having use based on time to repair. I believe a similar argument could be made for the inconvenience of not being able to drive in electric mode until repair; costing the consumer more ICE wear and increased cost for oil, fuel, service, and related components. But then, I'm not a practicing attorney and my beliefs are meaningless.?

It helps to relieve disappointment and irritation to post your problems here. But where you should be spending your energy is contacting a class action attorney.

Ford is developing a fix for this issue, and it will send owners a notice by first-class mail when they can bring their car in for a free recall repair. Hopefully, when this is fixed the FordPass app will have the trip and charging data restored after it was removed with this notice. ☹️ Federal law requires all safety recall repairs to be provided free of charge on cars that are up to 15 years old. That’s counted from the time the car was sold to the first owner, rather than based on model year or the date of manufacture.